Assistant Hospitality Services Manager

Aramark Canada is looking for an Assistant Hospitality Service Manager to lead a team in food, housekeeping, and resident laundry services. Performs tasks such as hiring, training, coaching and administrative duties for employees and clients and residents. Maintains all records and ensures all audit compliance. Works with no immediate supervision and accomplishes tasks in a fast-paced environment following both client and company guidelines. 

Redefining the Patient Experience - We provide industry leading dining, environmental, facilities, and healthcare services in hospitals. By combining hospitality, science, and culinary expertise, we create environments where caregivers and patients can relax, recharge, and recover. 

Our services range from Patient Dining, Retail Dining to Clinical Nutrition and beyond. 

Job Responsibilities

•    Responsible for the operation of food services, housekeeping, and resident laundry in a Senior living environment 
•    Leads preparation and delivery of resident and client catered functions
•    Performs monthly Food Safe and Food Management Audits on a timely manner
•    Collect weekly Resident Satisfaction Survey
•    Perform monthly Housekeeping and Laundry Audits
•    Participates in Monthly Resident Council Meetings
•    Contributes to the Social Club, Total Quality Management, Business Planning, Capital Equipment requirements and recommendations
•    Prepares for and participates in PIR audits, Accommodation Standards, Accreditation, and Alberta Facility reviews
•    Attends ARAMARK meetings and functions
•    Performs/delegates all work in accordance with Client and ARAMARK policies and procedures, including but not limited to, quality assurance items and all Health & Safety initiatives.
•    Participates in Human Resources functions, including recruiting, training, coaching, scheduling, payroll, and employee performance management
•    Ensure all invoices are posted in E4W
•    Leads daily pre-shift huddles with the team
•    Displays polite, spirit-of-service attitude towards customers and co-workers. Maintains friendly, efficient and responsive attitude toward client and client’s customers/patients while performing job duties.
•    Proactively resolve resident, family, and employee concerns and complaints with focus on follow up and appropriate resolution.
•    Report and upload all employee injuries and near misses with focus on recommendations for prevention of future incidents to Global Metrics Monitor (GMM)
•    Performs all other duties as required

Qualifications

•    Excellent communication skills both verbal and written.
•    Must have the ability to communicate effectively with residents, clients, staff, and co-workers.
•    Must have the physical capabilities required for light lifting and frequent walking
•    In addition, incumbent must be flexible and adapt easily to changes in schedule, work assignments and environment.  Must be willing and capable of working in fast paced environment.
•    Incumbent must be able to work weekends
•    Minimum 2-year College Diploma with a Management, Hotel/Restaurant or Dietetic specialty, or 5 years related experience
•    Advanced Food Safety Certification
•    2 years minimum experience in a unionized environment
•    Previous Experience Required 2 years minimum experience in a Healthcare environment.
•    First Aid Certification is an asset
•    Word, Excel and Outlook knowledge is required

WORKING CONDITIONS :

In a Senior Living operation, you are working with senior residents or individuals with physical and mental disabilities / challenges. Individuals who are successful in this environment are folks who have high threshold of patience, ability to maintain a calm and positive attitude and who loves to take care of people.  
Senior Living operations do not shut down for bad weather conditions, these operations are working 24/7 – 365 days. There is no work from home situations and hence it’s very important to ensure that folks who are working here are aware that they and their staff need to have appropriate ways of getting to / from work & occasionally alternative options.

Education