Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Solutions Specialist

Full-time

Go Fleet Sas

About Us <\/span>
<\/h2>

At GoFleet | Zenduit, we're transforming how businesses manage fleets, assets, and operations through AI -powered telematics and IoT solutions. Our customers depend on accurate, real -time data to run mission -critical operations, and our Customer Solutions team plays a vital role in ensuring that experience. <\/span>
<\/p>

We're looking for builders—not ticket closers. <\/span>
<\/p>

If you're naturally curious, enjoy solving complex technical problems, leverage AI to work smarter, and love improving systems instead of repeating manual work, we'd love to meet you. <\/span>
<\/p>


<\/div>

About the Role <\/span>
<\/h2>

As a Customer Solutions Specialist, you'll be the bridge between technology and customer success. <\/span>
<\/p>

This isn't a traditional customer support role where success is measured by how many tickets you close. Instead, you'll investigate technical issues, analyze data, identify root causes, build scalable solutions, and create better experiences for customers. <\/span>
<\/p>

You'll work closely with Customer Success, Product, Engineering, and Operations while becoming an expert in telematics, IoT, fleet data, and AI -powered workflows. <\/span>
<\/p>

Our goal is simple: <\/span>
<\/p>

Solve the problem once. Build the solution so it never happens again. <\/span><\/b>
<\/p>


<\/div>

What You'll Do <\/span>
<\/h2>

Technical Problem Solving <\/span>
<\/h3>
  • Investigate complex customer issues using telemetry, GPS, IoT and application data <\/span>
    <\/li>
  • Diagnose root causes instead of treating symptoms <\/span>
    <\/li>
  • Reduce repeat issues through systematic problem solving <\/span>
    <\/li>
  • Collaborate with Product and Engineering on platform improvements <\/span>
    <\/li><\/ul>

    Customer Success <\/span>
    <\/h3>
    • Deliver exceptional customer experiences through clear technical communication <\/span>
      <\/li>
    • Translate complex findings into simple, customer -friendly explanations <\/span>
      <\/li>
    • Conduct discovery conversations that uncover the real business problem <\/span>
      <\/li>
    • Identify customer risks and opportunities proactively <\/span>
      <\/li><\/ul>

      Systems Thinking & Continuous Improvement <\/span>
      <\/h3>
      • Design repeatable processes that eliminate recurring issues <\/span>
        <\/li>
      • Build internal playbooks and troubleshooting frameworks <\/span>
        <\/li>
      • Improve operational workflows across Customer Success <\/span>
        <\/li>
      • Think beyond individual tickets to improve the overall customer journey <\/span>
        <\/li><\/ul>

        AI & Automation <\/span>
        <\/h3>
        • Use AI tools to improve productivity and decision making <\/span>
          <\/li>
        • Build lightweight automations, reports, dashboards, or internal tools <\/span>
          <\/li>
        • Continuously optimize manual workflows using AI and no -code/low -code platforms <\/span>
          <\/li>
        • Apply responsible human oversight to AI -generated outputs <\/span>
          <\/li><\/ul>

          Data Analysis <\/span>
          <\/h3>
          • Reconcile customer, device, and operational data <\/span>
            <\/li>
          • Investigate discrepancies across multiple systems <\/span>
            <\/li>
          • Identify trends, anomalies, and opportunities for improvement <\/span>
            <\/li>
          • Support data -driven decision making across teams <\/span>
            <\/li><\/ul>


            <\/div>

            We're Looking For Someone Who <\/span>
            <\/h2>
            • Thinks like a builder rather than simply an operator <\/span>
              <\/li>
            • Loves solving challenging problems <\/span>
              <\/li>
            • Uses first -principles and systems thinking <\/span>
              <\/li>
            • Is naturally curious and asks "Why?" before jumping to conclusions <\/span>
              <\/li>
            • Enjoys working with data to uncover insights <\/span>
              <\/li>
            • Communicates technical concepts clearly to customers <\/span>
              <\/li>
            • Takes ownership from problem identification through resolution <\/span>
              <\/li>
            • Continuously looks for ways to improve processes <\/span>
              <\/li>
            • Embraces AI as a productivity multiplier—not a shortcut <\/span>
              <\/li><\/ul>


              <\/div>

              What Success Looks Like <\/span>
              <\/h2>

              Within your first year, you'll: <\/span>
              <\/p>

              • Reduce customer issue resolution times <\/span>
                <\/li>
              • Increase first -contact resolution <\/span>
                <\/li>
              • Build reusable tools or automations that improve team efficiency <\/span>
                <\/li>
              • Eliminate recurring customer issues through systemic improvements <\/span>
                <\/li>
              • Deliver exceptional customer experiences through technical expertise and clear communication <\/span>
                <\/li>
              • Become a trusted advisor for both customers and internal teams <\/span>
                <\/li><\/ul>


                <\/div>


                <\/div><\/span>

                Requirements <\/h3>

                Required Qualifications <\/span>
                <\/h2>
                • 0–3+ years in Customer Success, Technical Support, Solutions Engineering, Operations, Data Analysis, or a similar role <\/span>
                  <\/li>
                • Strong analytical and troubleshooting skills <\/span>
                  <\/li>
                • Excellent written and verbal communication <\/span>
                  <\/li>
                • Experience working with SaaS platforms <\/span>
                  <\/li>
                • Comfortable interpreting technical or operational data <\/span>
                  <\/li>
                • Experience using AI tools such as ChatGPT, Claude, Gemini, Replit, Cursor, or similar to improve work <\/span>
                  <\/li>
                • Strong customer -first mindset <\/span>
                  <\/li><\/ul>


                  <\/div>

                  Nice to Have <\/span>
                  <\/h2>
                  • Experience with telematics, IoT, GPS, fleet management, logistics, or transportation <\/span>
                    <\/li>
                  • Knowledge of APIs and integrations <\/span>
                    <\/li>
                  • SQL or basic scripting experience <\/span>
                    <\/li>
                  • Experience with Zoho, Salesforce, HubSpot, or similar CRM platforms <\/span>
                    <\/li>
                  • Experience building dashboards, automations, or internal tools <\/span>
                    <\/li>
                  • Familiarity with no -code or low -code platforms <\/span>
                    <\/li><\/ul>


                    <\/div>


                    <\/h2>


                    <\/div><\/span>

                    Benefits <\/h3>

                    Why Join GoFleet | Zenduit?<\/span>
                    <\/h2>
                    • Work on cutting -edge AI, IoT, and telematics technology <\/span>
                      <\/li>
                    • Build solutions that have a real impact on customers <\/span>
                      <\/li>
                    • Learn directly from Product, Engineering, and Customer Success leaders <\/span>
                      <\/li>
                    • Develop technical, analytical, and customer consulting skills <\/span>
                      <\/li>
                    • Grow into Customer Success, Solutions Engineering, Product, or Technical Consulting roles <\/span>
                      <\/li>
                    • Join a fast -growing, AI -first organization where innovation is encouraged and ownership is rewarded <\/span>
                      <\/li><\/ul>


                      <\/div>

                      Our Hiring Philosophy <\/span>
                      <\/h2>

                      We hire people who demonstrate: <\/span>
                      <\/p>

                      • Builder Mindset <\/span><\/b> — You create solutions that prevent problems from recurring. <\/span>
                        <\/li>
                      • Systems Thinking <\/span><\/b> — You understand how technology, data, and processes work together. <\/span>
                        <\/li>
                      • Customer Obsession <\/span><\/b> — You advocate for the customer while balancing business outcomes. <\/span>
                        <\/li>
                      • AI Fluency <\/span><\/b> — You use AI responsibly to enhance productivity and innovation. <\/span>
                        <\/li>
                      • Ownership <\/span><\/b> — You take responsibility from problem identification through resolution. <\/span>
                        <\/li>
                      • Continuous Learning <\/span><\/b> — You're always improving yourself, your tools, and your processes. <\/span>
                        <\/li><\/ul>

                        If you're excited about solving meaningful customer problems, building scalable solutions, and shaping the future of AI -powered customer success, we'd love to hear from you. <\/span>
                        <\/p>


                        <\/div>


                        <\/div>

                        AI -First Workplace <\/span>
                        <\/h2>

                        At GoFleet | Zenduit, AI isn't a future initiative—it's part of how we work every day. <\/span>
                        <\/p>

                        We encourage every team member to responsibly leverage AI tools such as ChatGPT, Claude, Gemini, Cursor, Copilot, Replit, and similar technologies to improve productivity, solve problems, automate repetitive tasks, and build better customer experiences. <\/span>
                        <\/p>

                        We value candidates who can demonstrate how they've used AI to create meaningful outcomes—not just generate content. Whether it's building an automation, analyzing data, improving workflows, or accelerating decision -making, we believe AI is a force multiplier for curious, high -performing professionals. <\/span>
                        <\/p>

                        We also believe in responsible AI. All AI -generated work that impacts customers, operations, or business decisions must be reviewed, validated, and supported by sound human judgment. <\/span>
                        <\/p>


                        <\/div>

                        Diversity, Equity & Inclusion <\/span>
                        <\/h2>

                        GoFleet | Zenduit is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone is treated with respect, dignity, and fairness. <\/span>
                        <\/p>

                        We welcome applications from individuals of all backgrounds, experiences, identities, and abilities. We believe that diverse perspectives lead to better ideas, stronger teams, and more innovative solutions for our customers. <\/span>
                        <\/p>

                        Accommodation is available throughout the recruitment and selection process in accordance with applicable legislation. If you require accommodation at any stage of the hiring process, please let us know, and we'll work with you to meet your needs. <\/span>
                        <\/p>


                        <\/div><\/span>

Vacancy posted 6 hours ago
Similar jobs that could be interesting for youBased on the Customer Solutions Specialist in Mississauga, ON vacancy
  • $60k - $65k per year

     ...Basic Function Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair company is seeking a full-time Customer Service Specialist. Reporting to the Team Lead Customer Service, the Customer Service Specialist is accountable for order management and customer service excellence... 
    Suggested
    Full time
    Work at office
    Work from home

    HF Sinclair

    Mississauga, ON
    22 hours ago
  • $72k - $82k per year

     ...vacancy. WHAT DO WE DO? We create solutions for the people who keep our world...  ...solving fluid handling challenges for customers across Canada by providing a diverse...  ...solutions. THE ROLE We are seeking a Customs Compliance Specialist. This role is responsible for... 
    Suggested
    Internship

    John Brooks Company

    Mississauga, ON
    20 days ago
  • $60k - $70k per year

     ...international trade? We are currently seeking a highly skilled Customs Specialist to join our client's dynamic team. In the rapidly evolving...  ...can anticipate supply chain challenges and implement effective solutions before they escalate into costly delays. Advantages •... 
    Suggested
    Long term contract
    Permanent employment
    Full time
    Temporary work
    For subcontractor
    Work at office
    Monday to friday
    Flexible hours

    Randstad

    Mississauga, ON
    3 days ago
  • $81k - $90k per year

     ...As an AI Solutions Specialist, you will be a hands-on contributor on PointClickCare’s Customer Experience team, bridging the worlds of AI-powered customer success and intelligent workflow automation to drive measurable outcomes across the customer lifecycle. This role exists... 
    Suggested
    Remote job
    Full time

    Pointclickcare

    Mississauga, ON
    6 hours ago
  •  ...turning data, technology, and operational insight into high‑impact solutions? What if your technical insight directly shaped how clients...  ...and innovation? What's the Role? As a  Technical Solutions Specialist , you’ll be at the heart of how Dexterra wins, grows, and delivers... 
    Suggested
    Full time
    Part time
    For subcontractor
    Internship
    Local area

    Dexterra Group

    Mississauga, ON
    6 hours ago
  •  ...in a fast-paced, remote environment where you can make a real impact? If so, AO Globe Life is seeking a dedicated Remote Customer Success Specialist to join our growing team. Why AO Globe Life? ~100% Remote: Enjoy the freedom and flexibility of working from anywhere,... 
    Full time
    Remote work

    Ao Globe Life

    Mississauga, ON
    6 hours ago
  • $75k - $100k per year

     ...tire manufacturer and industry specialist. Founded in 1871, the company...  ...and markets. Tire solutions from the  Tires group sector...  ...Digital Solutions products with customers (Fleets and Dealers) Help with...  ...Telematics, CPC Solo systems at our customer locations • Support and/or... 
    For contractors
    Worldwide
    Flexible hours

    Continental

    Mississauga, ON
    6 hours ago
  • $60k - $70k per year

     ...Leader specializing in high quality manual and robotic welding solutions. We are true masters of the entire spectrum: SMAW GTAW GMAW...  ...International) we are currently looking for a passionate Customer Support Specialist to join our Customer Order Processing team at our... 
    Full time
    Work at office
    Overseas

    Fronius

    Mississauga, ON
    11 days ago
  • $70k - $95k per year

     ...description. The Opportunity This is not a transactional customs role. It is a senior-level position where your knowledge becomes...  ...Secondary school diploma required Customs Certified Specialist (CCS) designation is required Additional certifications such... 
    Permanent employment
    Full time
    Temporary work
    Relocation package

    Stoakley-Stewart Consultants

    Mississauga, ON
    more than 2 months ago
  •  ...delivering high-quality youth programming across our communities. We combine structured coaching, operational excellence, and a strong customer-first approach to create outstanding experiences for families. As we continue to grow, we’re looking for a driven, sales-oriented... 
    Full time

    Community Sports Partners

    Mississauga, ON
    20 days ago
  • $24 - $28 per hour

     ...our mission is Making Sustainable, Attainable . As a leading North American energy services company, we provide innovative energy solutions that help clients reduce energy costs and GHG emissions, support electrification, and enhance grid efficiency. With over 20 years of... 
    Hourly pay
    Long term contract
    Internship
    Work at office
    Local area
    Night shift

    Rodan Energy Solutions Inc.

    Mississauga, ON
    17 days ago
  • $55k - $60k per year

     ...The Customer Success Specialist manages a set of assigned accounts to help promote a high level of customer satisfaction, successful product use...  ...Customers Where They're Looking to Go As an RQ product and solution expert you take ownership of your customers and their... 
    Full time
    Contract work
    Work at office
    Shift work
    3 days per week

    RhythmQ

    Mississauga, ON
    9 days ago
  •  ...engaging experiences that create lasting memories for the youth and families in our communities! We are seeking a driven Customer Acquisition Specialist to join our sales team. This is a full-time , in-office role focused on building relationships, creating... 
    Remote job
    Full time
    Work at office

    Community Sports Partners

    Mississauga, ON
    6 hours ago
  • $122.1k - $162.8k per year

     ...communities and our people. If you want to be part of tomorrows health today we want to hear from you. Job Title: Lead Solution Architect Customer Analytics Enterprise Data Warehouse & AI Position Summary The Lead Solution Architect... 
    Long term contract
    Full time
    Work at office
    Relocation package

    McKesson

    Mississauga, ON
    9 hours ago
  •  ...Overview Customer Service Specialist (CSS)  PepsiCo: At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people... 
    Weekly pay
    Mississauga, ON
    19 days ago
  • $65k - $75k per year

     ...organization recognized for delivering customized supply chain and freight forwarding solutions across international markets....  ...partner within the logistics and customs brokerage industry....  ...Education Customs Certified Specialist (CCS) designation is an asset.... 
    Permanent employment
    Full time
    Work at office
    Relocation package

    Stoakley-Stewart Consultants

    Mississauga, ON
    9 days ago
  • $60k - $75k per year

     ...WHAT DO WE DO? We create solutions for the people who keep our world...  ...handling challenges for customers in various industries/markets...  ...THE ROLE The Application Specialist I provides technical and sales...  ...recommending products, and resolving customer inquiries. Working closely... 
    Internship
    Work at office

    John Brooks Company

    Mississauga, ON
    5 days ago
  • $75k - $95k per year

    Are you a highly skilled Trade Specialist looking to advance your career in business administration and customs compliance? We are currently seeking an experienced Trade Specialist...  ..., troubleshooting issues, and implementing solutions for both routine and complex customs-related... 
    Permanent employment
    Full time
    For subcontractor
    Work at office
    Monday to friday
    Flexible hours

    Randstad

    Mississauga, ON
    3 days ago
  • $72k - $84k per year

     ..., efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation...  ...complete the product portfolio. For specialist dealers and fleet management, Tires...  ...market trends, competitor pricing, and customer behavior to define pricing strategies. Develop... 
    Full time
    Flexible hours

    Continental

    Mississauga, ON
    6 hours ago
  •  ...into all our brands, partners, and suppliers. The Team: The Customer team is responsible for managing customer orders from receipt...  ...skills. Must be able to predict/diagnose problems and identify solutions. ~ Ability to work with minimum supervision and independently... 
    Full time
    Work at office

    Mattel Inc.

    Mississauga, ON
    6 hours ago
  • $50k - $55k per year

     ...collaborating with one another in the delivery of reliable solutions to our customers. Our culture is one of accountability, authenticity, and continuous...  ..., and we are looking for skillful, enthusiastic, and customer-focused people to help us realize this vision together.... 
    Permanent employment
    Full time
    Worldwide

    Canadian Bearings Careers Page / Page Carrières De Canadian ...

    Mississauga, ON
    6 hours ago
  •  ...closely with our Dubai team when clients require UAE business setup solutions. \\ Maintain accurate CRM records, follow -ups, and client...  ...and pipeline reports for management. \\\ \\ Requirements \ Customer service, business setup, accounting firm or sales experience in... 
    Full time

    Bestax Chartered Accountants

    Mississauga, ON
    6 hours ago
  •  ...Graham is an employee-owned construction solutions partner that services the buildings,...  ...Pre-Construction Manager, the Proposal Specialist provides proposal development and coordination...  ..., etc.) are driven by high quality, customer-focused content. The Proposal Specialist... 
    Full time
    For contractors
    Work at office
    Local area

    Graham

    Mississauga, ON
    3 days ago
  •  ...employees. We provide innovative electrical solutions and equipment for the industrial,...  ...groundbreakers. By collaborating closely with our customers and partners, Rexel is dedicated to...  ...delivering exceptional value to our employees, customer and stake holders alike. Together we are... 
    Full time
    For contractors

    Nedco

    Mississauga, ON
    3 days ago
  •  ...leading building envelope contractor, is looking for a Manager, Custom Applications to lead our in-house software development team...  ...development teams to translate business goals into scalable technical solutions by partnering with IT leads  and business analysts to build... 
    Full time
    For contractors
    Manual labor
    Work at office
    Shift work

    flynncompanies

    Mississauga, ON
    6 days ago
  • $18.1 per hour

     ...support that fuel goeasy ’s success.  A day in the life of a Customer Service Representative:   Create positive customer experiences...  ...customers   By working closely with each department, providing solutions that best fits customers based on your own knowledge  Taking... 
    Live In
    Work at office

    goeasy

    Mississauga, ON
    4 days ago
  •  ...America, Asia and Europe, the company offers progressive & efficient solutions for moving freight by land, sea, and air.   Your Part in It:...  ...our growing Mississauga branch, we are looking for our next Customer Service Representative. You will be responsible for making sure... 
    Long term contract
    Permanent employment
    Full time
    Apprenticeship
    Monday to friday
    Flexible hours

    Traffic Tech

    Mississauga, ON
    6 hours ago
  •  ...leads, and cultivate relationships within the printing and CCM (Customer Communication Management) sectors. This role is centered on...  .... Assess customer requirements and propose customized CCM solutions . Monitor sales activities and manage the pipeline using Zoho... 
    Full time
    For contractors
    Weekday work

    Weekday AI

    Mississauga, ON
    20 days ago
  • $50k - $65k per year

     ...bottlenecks, and opportunities for automation. You'll build practical solutions using AI, workflow automation tools, integrations, and internal...  ...Do   ~ Meet with teams across sales, marketing, operations, customer service, engineering, and administration to understand existing... 
    Full time

    Proax Technologies

    Mississauga, ON
    6 hours ago
  • $32 - $36 per hour

    Are you an experienced customer care professional looking to take the next step in your career? We are currently seeking a dynamic and...  ...support, and exceptional service delivery. As a customer care specialist in the after-market spare parts division, you will provide critical... 
    Permanent employment
    Contract work
    Temporary work
    Work at office

    Randstad

    Mississauga, ON
    11 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Solutions Specialist. Be the first to apply!