Relief Dental Receptionist

Job Responsibility:

Responsibilities Include:

• Perform reception, clerical and administrative support duties
• Greeting clients/patients and providing support as necessary, using tact and diplomacy
• Answering incoming telephone calls in a friendly and efficient manner, processing messages taken by the answering service during non-office hours according to protocols
• Processing information by sorting and distributing incoming mail/parcels, preparing mail/parcels going out
• Typing correspondence and photocopying as required
• Schedules client / patient appointments following set procedures, using Electronic Health Record system
• Calls patients to remind them of upcoming appointments as required
• Maintains knowledge of community resources and makes referrals, as appropriate
• De-escalates conflict with or among clients in accordance with established policies and procedures
• Initiates crisis response procedures when necessary, requesting assistance from appropriate professional staff in case of emergency situations
• Occasionally distribute harm reduction supplies including naloxone and educate clients about how to use naloxone as needed
• Initiating answering service at the end of the day and provides back up to lock up procedures when building closes, as required

Required Skills Knowledge and Abilities:

• Completion of relevant certificate or diploma and two years' related experience in a community setting
• Able to work effectively with a diverse client population including people with mental health and/or addictions issues
• Crisis de-escalation training and or experience
• Knowledge of Personal Health Information Privacy Act
• Excellent telephone manner and communication skills
• Proficient with computer software including MS Office, Internet, email, and Electronic Health Records (Nightingale On Demand an asset)
• Understanding of Anti-oppression principles
• Knowledge of the Regent Park area and issues affecting the community
• Availability for evening work
• Must have up to date COVID vaccine for the protection of clients and staff

Regent Park CHC is committed to equity in our hiring and employment practices. Applications are encouraged from qualified individuals who are Indigenous people, members of racialized communities, individuals of diverse sexual orientation and gender identification, persons with disabilities and others protected under the Human Rights Code as well as individuals with lived experience in the Regent Park community. This is a bargaining unit position with OPSEU Local 5115.

Please submit your resume and cover letter noting the job title in the subject line by January 16, 2024 to: View email address on ca.edajobs.com

We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. RPCHC is committed to developing an inclusive, selection process and work environment. If contacted, please advise the hiring manager if you require any accommodation during the interview process.

To protect the health and well-being of our clients and employees, Regent Park Community Health Centre has adopted a mandatory COVID-19 vaccination policy that requires that new employees have an up to date, Health Canada approved, COVID-19 vaccine. Individuals with valid medical or human rights-based exemptions, will be considered for appropriate accommodation within the policy.

Job Types: Part-time, Casual

Pay: $21.53-$25.92 per hour

Expected hours: No less than 7 per week

Benefits:

• Company pension

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person