Lead Ostomy, Catheter & AADL Solutions Specialist

Lead Ostomy, Catheter & AADL Solutions Specialist

Edmonton, AB (On-site)

Home Health Store

Who We Are

Home Health Store is a Canadian medical retailer specializing in mobility & bathroom equipment, compression, wound care, continence, ostomy, catheter, and other daily living aid products. For over 20 years, we have been helping individuals, communities, caregivers, and healthcare professionals access the products, education, and support they need to improve quality of life and maintain independence.

Through our retail store, healthcare partnerships, community outreach, and online services, we work closely with customers across Alberta and Canada to provide practical solutions and exceptional care. We believe that great service goes beyond products - it's about building relationships, sharing knowledge, and helping people navigate healthcare challenges with confidence.

Our team is committed to providing compassionate support, trusted expertise, and a customer experience that makes a meaningful difference every day.

About the Role

We're looking for an experienced, compassionate professional to become our Lead Ostomy, Catheter & AADL Solutions Specialist. This is a unique opportunity for someone who wants to combine healthcare knowledge, relationship-building, education, and problem-solving in a role that genuinely changes lives.

Every day, you'll work directly with individuals who are adjusting to life with an ostomy, managing catheter needs, or navigating continence-related challenges. For many customers, these conversations take place during vulnerable and emotional times. Your ability to listen, educate, problem-solve, and provide reassurance will have a lasting impact on their confidence, independence, and quality of life.

You'll help customers find the right solutions, provide ongoing support, coordinate AADL processes, build relationships with healthcare professionals, and serve as our internal expert on ostomy, continence, and catheter products.

Whether you're currently working in the home healthcare industry, medical supplies, ostomy care, continence care, nursing, rehabilitation, or another healthcare field, we'd love to hear from you.

What You’ll Do

• Support new and existing customers through one-on-one consultations.
• Recommend products and solutions based on individual needs.
• Provide product education, troubleshooting, and ongoing follow-up.
• Coordinate product samples and trial programs.
• Manage AADL-related documentation and billing processes.
• Resolve complex customer and funding issues.
• Train and support team members on products and best practices.
• Build relationships with nurses, hospitals, clinics, and healthcare professionals.
• Attend conferences, trade shows, and community events.
• Help grow and strengthen our specialized healthcare services.

What We’re Looking For

We're looking for someone with a combination of healthcare knowledge, customer care experience, and a genuine passion for helping people.

Preferred Qualifications & Experience

• Experience working in ostomy, continence, catheter, home healthcare, medical supply, nursing, rehabilitation, or a related healthcare field.
• Experience supporting patients, caregivers, or healthcare professionals.
• Strong understanding of ostomy, continence, catheter, or related healthcare products, or the ability to quickly develop advanced product knowledge.
• Experience with AADL, healthcare funding programs, medical billing, or insurance processes is considered an asset.
• Experience providing education, guidance, or product recommendations to customers or patients.
• Experience building relationships with healthcare professionals, clinics, hospitals, or community organizations is an asset.
• Strong problem-solving skills and the ability to navigate sensitive situations with empathy and professionalism.
• Excellent communication, organizational, and documentation skills.
• Comfortable using computer systems, email, Microsoft Office, and customer management software.
• Ability to manage multiple priorities while maintaining a high level of accuracy and customer care.
• Must have a valid driver’s licence, as this role requires occasional travel for hospital visits, healthcare provider meetings, and community outreach.

Personal Attributes

• Compassionate, patient, and customer-focused.
• Outgoing, approachable, and confident in building relationships.
• A strong listener who can make customers feel comfortable and supported.
• Detail-oriented and highly organized.
• Self-motivated with the ability to work independently and as part of a team.
• Passionate about helping people improve their quality of life.

Why Work with Us / Perks

• Health Spending Account (HSA)
• RRSP matching program
• Paid vacation time
• Free parking
• Full-time stable employment
• Monday to Friday schedule
• Build long-term relationships with customers and healthcare professionals
• Ongoing learning and development within the home healthcare industry
• Opportunities to attend conferences, educational events, and industry trade shows
• Supportive and collaborative team environment

Why Join Us

At Home Health Store, we genuinely care about the people we serve. We pride ourselves on providing knowledgeable, compassionate support that helps customers maintain their independence, confidence, and quality of life.

This is a role where your expertise and compassion directly impact the lives of customers every day. You'll become a trusted resource for customers, caregivers, healthcare professionals, and your teammates while helping to grow one of our most specialized service areas.

We offer a supportive, collaborative workplace where you can contribute meaningful solutions, continue learning, and make a lasting difference in the lives of others.

Location & Schedule

• Full-time, in-person role
• Edmonton, Alberta

How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience, along with a short note on why you’re interested in this role and how your experience would support customers in a compassionate, solutions-focused environment to ***email_hidden***

Benefits:

• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Wellness program