Director, Resource Management, Tax

The opportunity

The Tax Resource Management (RM) Leader is a member of the Tax operations team and the Canadian RM executive team, supporting the RM strategy to effectively deploy client-serving professionals contributing to their development, their inclusive deployment and the effective/comprehensive project staffing of Tax engagements within Canada. This position will direct and manage the Tax RM team and requires building strong trust relationships with multiple stakeholders and leaders to successfully execute all aspects of this role. Reports to Canadian RM Leader.

Your Key Responsibilities

• Oversees the deployment of all Tax resources, aligning resources with strategic plans, analyzing operational results and promoting the experiences and development of staff while adhering to all risk management guidelines.
• Leads the annual planning process for RM contributions to financial plan and for annual staff planning. Provides pertinent resource planning details and analyses to assist in the development of the Annual Fiscal Plan and to support business decisions. Ensures that annual staff planning is done timely and accurately, leading the team and the practice through this process.
• Provides timely and accurate RM data to support the on‑going forecast/outlook process by analyzing comparisons between forecast/scheduling tools/actual; monitors ability to achieve plan hours and utilization and assists in managing headcount based on client needs and available hours.
• Reviews and is accountable for timely resolution of open staffing needs.
• Understands, monitors and is accountable for execution of all RM‑related Quality Controls in collaboration with Leadership.
• Acts as a point of escalation for RM issues requiring senior leadership involvement.
• Actively understands and supports Resource Management enablers including current and future staffing tools, practitioner profiles and reporting tools.
• Leads the implementation of EY’s global next‑gen staffing software in Canada Tax, including developing processes fit for Tax Canada, leading a team responsible for change management activities across the practice, training and all launch‑to‑BAU activities.
• Liaises with Operations, Finance and Talent functions to reconcile resourcing needs with individual engagement budgets and overall workforce/headcount planning initiatives. Manages the performance management process cycles for Tax RM team.
• Develops and leads the Tax RM team, providing clear and strong leadership to RM team members enabling coaching, counseling, and promoting continuous development.
• Networks with peers across Global Tax RM to share resources and best practices.
• Develops, implements and monitors policies and procedures as it relates to Tax Resource management activities and identifies ways to improve RM processes.

What we look for

• 10 years of Resource Management or related experience in a professional services firm and/or consulting firm (experience in a Tax practice preferred).
• Proven leadership capabilities.
• Strong track record as a trusted advisor to Leadership.
• Experience managing large scale technological and process changes.
• Strong written and verbal communication skills.
• Strong analytical and problem‑solving skills.
• Flexible in managing dynamic and competing priorities.
• Ability to influence at all levels without authority.
• Strong client‑service mindset.

What We Offer

When you thrive, we thrive. The EY benefits package goes above and beyond, focusing on your physical, emotional, financial and social well‑being.

• $5,000 per year for mental health support benefits
• Wellbeing benefit of $1,200 per year

Diversity and Inclusion

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.