Casual Control Centre Operator
$22 - $23 per hourSecurity Services
Your mission at GardaWorld
If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada. This is a on-call casual position.
Position we are looking at filling:
This role follows a rotating monthly schedule between days and nights, with staggered shift times:
- Day Shifts: 06:00–18:00 or 06:45–18:45
- Night Shifts: 18:00–06:00 or 18:45–06:45
Casual employees will be scheduled to cover book-offs, vacation coverage, and other operational needs .
We are currently seeking individuals who have an open availability primarily Sunday- Wednesday and can be flexible to work both day and night shifts.
Job Benefits
- We offer wages starting at $22-$23/hr
- Opportunities to grow alongside GardaWorld
- Continuing education through GardaWorld Campus
- Corporate discounts
What does a Western Canada Control Center Operator do in Calgary?
Key Objectives:
- Handle a large volume of inbound and outbound providing solutions, handle inquiries and escalations to branch level
- Follow communication scripts and use knowledge of the company's products and services to go off script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of the caller's request, including follow-ups with end-users and escalation team
- Recommend improvements to systems and processes for improved organizational efficiency
Daily and Weekly Tasks:
- Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada to provide after-hours support with operational issues.
- Build positive relationships by going above and beyond with customer service, ensuring all questions are addressed appropriately
- Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives
- Leverage data and insights gathered in the control center to recommend and influence process improvement opportunities
- Handle Inbound/outbound calls providing resolutions, handle inquiries and escalations to branch level.
- Actioning various alerts to ensure the health and safety
Qualifications:
- Have a high school diploma or equivalent
- 1-2 years of previous Customer service required
- Able to work in a fast-paced environment and handle working under pressure
- Ability to multitask, manage time and prioritize
- Experience in a call center is an asset
- Adept to problem solving and conflict resolution
- Comfortable learning new computer programs
- Able to pass the typing test with minimum average score of 50-60 words per minute.
- Flexible availability
- Be able to provide a clean criminal background check
Vacancy posted 3 hours ago
Similar jobs that could be interesting for youBased on the Casual Control Centre Operator in Calgary, AB vacancy
$18 per hour
...Skills / Requirements Alberta Healthcare Operations – Dispatcher Paladin Security is... ...attention to detail. Position Details ~ Casual / On Call position ~$18.00 per hour ~... ...Alberta Protective Services Operations Centre to ensure scheduling requirements are fulfilled...Casual workHourly payContract workFlexible hoursShift work- ...LAPRAIRIE Crane is looking for an experienced Operations & Business Controller to join its Accounting and Finance team at its corporate office in Calgary, Alberta, reporting to a Sr. Controller. LAPRAIRIE Crane is one of Canada’s largest family-owned crane and heavy...SuggestedFull timeWork at officeRemote work
$18 per hour
...Paladin Security is Hiring a Healthcare Operations Centre Dispatcher! Pay: CA$18.00/hour Job Type: Full-Time | Temporary | Casual / On-Call Join Paladin Security At Paladin Security, we believe that great security starts with great people. As a Healthcare...Casual workHourly payFull timeTemporary workInternshipShift workNight shiftWeekend workDay shiftAfternoon shift- ...technologies. We serve the province’s education, enterprise, research and government sectors. We have established a regional Security Operations Centre (rSOC) to monitor, detect, and respond to cybersecurity threats targeting Alberta’s post-secondary institutions. As a SOC...SuggestedLong term contractFull timeTemporary workInternshipWork at officeRelocationTrial periodFlexible hoursShift workRotating shift
$22.97 per hour
...Ready to suit up as a Casual Healthcare Security Guard What matters most in a role like... ...Guard, your role will vary depending on operational needs within a hospital environment. Whether... ...and maintain a secure environment Control access points and verify identification...Casual workHourly payFull timeFlexible hoursNight shiftDay shiftAfternoon shift$24 - $35 per hour
...manufacturer Responsibilities Tasks Set up, program and operate one or more computerized or manual woodworking machines... ...experience Computerized woodworking machine Use computer numerical control (CNC) machines Area of specialization ~ Millwork...Permanent employmentFull timeRemote work$55k - $75k per year
...Description General Manager – Retail Building Centre Location: 700A Mackenzie Blvd,... ...Manager to lead our store team and contractor operations in Mackenzie, BC. Reporting directly... ...Financial Oversight: Oversee inventory control, POS systems, gross margins, and workflow...Long term contractFull timeFor contractorsHagen's Home Hardware Building Centre
Calgary, AB7 days ago- ...stop counts and missorts Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and... ...preferred Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset Ability to lift 70...Casual workPart timeShift work
- ...Responsibility: Candidates are invited to apply for the position of casual Receptionist including evenings and weekends to work at... ...regarding quality assurance, fire, safety, and environment and infection control. Replace Staffing Scheduler and all duties when required...Casual workLong term contractPart timeWork at officeAfternoon shift
- ...currently looking to add a Project Controller to our growing team, based in Calgary,... ...management, financial reporting, project controls, and supporting month-end processes across... ...regulations and internal corporate and operational policies; prepare financial records required...Full timeContract workFor contractors
$18 per hour
...the issuance, replacement, and maintenance of ONECards, ensuring a seamless experience for all users. About the Role The ONECard Casual Clerk will be the primary point of contact for all front-desk and customer interactions at the ONECard office. Responsibilities...Casual workHourly payRemplacementWork at office$18 per hour
...customer service skills, a professional demeanor, and a background in corporate security. Requirement : Familiarity with access control systems and alarm monitoring. Experience with report writing and note-taking. Knowledge of CCTV monitoring systems. Valid AB...Casual workHourly payFull timeImmediate startShift workNight shiftDay shiftAfternoon shift- ...knowledge of our menu offerings. You will ensure that every moment becomes a memory for our guests. Reporting to the Director, Event Operations. Key Responsibilities Set up rooms & function areas in the hotel Explain the banquet menu to guests Assisting those with...Casual workPermanent employmentFlexible hoursShift workWeekend workAfternoon shift
- ...Control System Engineer ABOUT COOLIT SYSTEMS INC. ⯠Founded in Calgary, Alberta... ...and software components, ensuring seamless operation. Mentorship : Provide guidance and... ...first day.⯠Dress for your day – in a casual yet professional environment.⯠Retention...Casual workLong term contractFull time
$135k - $155k per year
...erodes our margin. That makes finance a core operating function here, not a back office.... ...Opportunity We are hiring our first true Controller. Today, our finance function is... ...argument, with the numbers behind it. Controls, Compliance, and Payroll Maintain internal...Full timeContract workWork at officeMonday to friday$49 per hour
Distribution Centre Manager Sharin Traders Location Various Locations Calgary, AB Salary 49.00 hourly / 35 to 40 hours per week... .../distribution centre Responsibilities: Direct and control the operations of commercial facilities Evaluate the operations of facilities...Hourly payFull timeImmediate startRemote workFlexible hours- ...medication needs. Checks and receives medication from Pharmacy, stores and administers medications properly. Keeps up-to-date record and control of medication. Provide nursing assessments; process physician’s order and provide assistance to physicians Provide cognitive,...Casual workLong term contractFull timeNight shiftRotating shiftWeekend workAfternoon shiftWeekday work
- ...Overview Job Skills / Requirements Healthcare Security Guard – Casual Are you looking for a rewarding career where you can use your... ...While duties vary by worksite, you may be responsible for: Controlling access to the facility and restricted areas. Monitoring and...Casual workLong term contractPart timeShift workNight shiftDay shift3 days per week
- ...a diverse private holding company with operational interests in real estate, industrial and... .... We are currently recruiting for a Controller to join our dynamic and innovative team... ...to maximize revenue integrity across the operations, with specific areas of responsibility in...Full timeWork at office
- ...unregulated member of the health care team and must work under the supervision of a regulated health professional. At all times, a CAL must operate within their knowledge, competencies and role limitation. Once Wing Kei selects a candidate to be a CAL, the candidate must then...Casual workPermanent employmentFull timeApprenticeshipInternship
- ...Are Looking for an Assistant Controller to Join Our Team! If you are... ...valuable insights to support operational and strategic decisions. This... ...statements, audits and cost control measures to maximize profitability... ...Oversee daily financial operations including: Review of daily...Full timeMonday to friday
$31.93 - $42.05 per hour
...INTAKE COORDINATOR, MENTAL HEALTH PROGRAM Status: Casual Reporting To: Supervisor, Mental Health Date Available: Negotiable Hours of Work: Casual Exempt/Non-Exempt: Non-Exempt Program: Mental Health, Behavioural Health Classification: Community Support...Casual workHourly payFull timeInterim roleInternshipLocal areaFlexible hoursWeekend workAfternoon shift- ...Opportunity: The Receptionist performs a variety of accounting functions, clerical and receptionist duties associated with the daily operation of an effective business office. The receptionist assists in maintaining a safe and secure environment for residents, visitors, and...Casual workLong term contractPart timeWork at officeWork from home
- Job Responsibility: About the Organization: Is contributing to a mission driven organization important to you? Do you prefer to be a part of an organization that takes its mission as the basis for all decision making? The mission of Covenant Care and Covenant Living is to...Casual workInternshipWork at office
- ...Description Job Title: Project Controls Analyst II Job Level: PR5 Date Posted: August 10, 2026 Closing Date: October 13, 2026... ...of our workforce, reflecting the communities where we operate. Everyone at AltaLink can expect to work in a safe, respectful environment...Full timeFor contractorsWork at officeWork from home
- ...fully trained across all areas of the busy centre, including the lanes, the bar and diner,... ...experience, to support the effective operation of the business, injecting fun and positivity... ...-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other...Casual workShift workNight shiftWeekend work
$130k - $150k per year
...is currently looking to add a Corporate Controller to our team, based in Calgary OR... ...accounting expertise to oversee all financial operations, reporting, and compliance for Arnett &... ...corporate tax filings Project Accounting & Controls Oversee project accounting including...Full timeContract work- Overview Job Skills / Requirements A day in the life of a Paladin Security Scheduling Coordinator: Create, modify, and update work schedules for the frontline Paladin Security employees in the Calgary branch Work with our Client Service Managers to strategically...Casual workFlexible hoursShift work
- ...critical infrastructure across North America. With operations in both Canada and the United States, we... ...first. What You'll Do The Lead Project Controller serves as a senior technical resource within the Project Controls function, promoting the consistent application...Weekly payLong term contractFull timeContract work
- ...Program and Project Management, Construction Management and Project Controls services during the design and construction phase of projects.... ...and regulatory filings Peer review project aggregations. Operate with minimal supervision. Develop Cost Estimates for new Transmission...RemplacementWork at officeRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Casual Control Centre Operator. Be the first to apply!
