Reception Automotive Administrative Support

Job Responsibility:

Reports to: Shop Manager

The Body Shop's front-line contact with the public. They are comfortable and excel in front of customers in person, by phone, by text, and by video call. A successful candidate is measured by their ability to provide exceptional customer service through detailed and constant communication. A successful candidate is highly empathetic, great with customers, and very organized. An interest and affinity in cars and the auto industry will be a plus. Auto knowledge not required.

Duties & Responsibilities:

• Communicate with Customers
• Greeting customers and answering phones in a prompt, courteous and businesslike manner
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Keep customers informed of job status so as to include them in the process
• Schedule customer appointments
• Schedule customers for Quotes
• Schedule customers for Vehicle Repair Drop Off
• Schedule customer for Vehicle Delivery
• Perform the Intake of Vehicles
• Conduct vehicles in-takes by completing walk around, taking pictures and documenting vehicle problems by listening to customers describe them and by asking probing questions; providing recommendations when required.
• Perform the Delivery of Vehicles
• Follow-up with customers when work is completed and arrange for pick up and payment

· Provide basic information to callers who have general inquiries.

• Constantly communicates with Technicians/Shop Manager to obtain information on needed vehicle repairs.

· Prepare and update customer files

• Closing out repair orders completed

· Perform clerical and administrative and other duties as assigned.

Hours of Work:

8:00 AM to 5:00PM

Experience:

• Customer Service: 2 years (Required)
• Administrative: 2 years (Required)

Qualifications:

· Must speak clearly on the telephone and convey an image of professionalism

· Must have an enthusiastic and outgoing personality.

· Must be able to convey messages to employees clearly and quickly.

• Ability to work as a part of a TEAM
• MS Office (fluent)
• Computer Skills a must

Licence:

· Driver's (Required G) Clean abstract

Job Type: Full-time

Pay: $17.00-$18.00 per hour

Expected hours: 40 - 44 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Hamilton, ON L8L 5X3: reliably commute or plan to relocate before starting work (required)

Experience:

• Administrative: 2 years (preferred)
• Customer service: 2 years (preferred)

Work Location: In person