Loss Mitigation Specialist

Job Responsibility:

Loss Mitigation Specialist

Calgary, AB or Toronto, ON

Salary Range: $50,000 - $60,000 /yr.

The Loss Mitigation Specialist is responsible for enforcement proceedings on loans in default and oversight of the foreclosure or power of sale process should no other solution become evident. The position requires that you work directly with the borrowers, management team, default team and business partners such as lender clients, default lawyers, insurers, property managers and realtors to minimize risk and losses on defaulted mortgages. The position will also work closely with the retention team when calling loans at maturity due to the inability to renew the mortgage.

Responsibilities:

• Daily review of arrears and identifying of any trending activities

• Review all new information received from borrower/and or business partners and update internal systems as required

• Work towards solutions which best reduce overall loss or potential losses

• Prepare and initiate loans for legal action that are in default for such reasons as non-payment, tax arrears, matured loans, etc.

• Prepare various statements such as arrears, demand & payout statements

• Prepare and submit proof of claims for bankruptcy, work with trustees where applicable

• Set listing prices and shortfall sale exceptions within internal and insurer guidelines

• Negotiate offers and counter offers within internal & insurer guidelines

• Liaise with lender clients, solicitors, insurers and property managers during the legal process to ensure proper management of files

• Prepare and submit claims to mortgage insurers in a timely and accurate manner

• Inbound and Outbound calls to borrowers and Business partners

• Ensuring responses to emails, faxes and voice messages are completed within SLA

• Weekly, monthly and quarterly arrears reporting for Management

• Monthly provision reports for loans in legal action

• Monthly reporting to mortgage insurer regarding delinquencies

• Document calls through an IVR system as well as detailed notes in customer file

• Additional duties as assigned

This role is for you if you have:

• A post-secondary degree or diploma in business (an asset)

• 2+ years experience in residential mortgage default or mortgage administration

• In-depth knowledge of mortgage enforcement procedures and insurer default policies

• Strong proficiency with Excel, SharePoint, and other Microsoft Office applications

• Bilingualism in English and French (both verbal and written) considered an asset

• Proven ability to deliver excellent customer service and handle sensitive situations with professionalism

• Exceptional problem-solving, organizational, and time management skills

• Excellent oral and written communication skills

• Strong relationship-building and active listening abilities

• High attention to detail and accuracy in all aspects of work

• A proactive, self-motivated approach with the ability to work independently

• Experience navigating and working across multiple systems simultaneously

• Demonstrated ability to work effectively both independently and as part of a team

• Skills in conflict resolution and sound judgment in daily operations

Who are we?

Established in 1974, CMLS Financial is the leading provider of capital solutions for commercial property owners, developers and real estate investors. We have over 50 years of experience, 35,000 clients, $45 billion in assets under administration, and offices coast to coast. Some of Canada's most prominent banks, investment managers, insurance companies, and pension funds rely on CMLS Financial for a variety of critically important services. Building on our solid foundation of financial strength and experience, we continue to deliver unparalleled capital solutions for all our clients' needs.

You will love working here

Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic and enjoyable corporate culture. We work in a fluid and fast-paced environment that is supportive of energetic and motivated individuals who pride themselves on being flexible and results-driven. Business is booming and that means that our employees are able to gain valuable exposure, have lots of learning opportunities, and truly impact the business. We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart and we know it .

Equal Opportunity Employer

CMLS Financial is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to hear from you!

If you are confident that you would be a strong asset to our team, submit both a cover letter and resume today. Be sure to tell us why you believe yourself to be a perfect fit! We thank all applicants for their time in applying, however we will only contact those selected for an interview.