Client Services Administrator

Job Responsibility:

We're on the lookout for passionate Client Service Administrators to join our dynamic team. If you thrive on delivering exceptional customer experience and excel in clear, effective communication, we want to hear from you! This role offers the chance to make a real impact while being part of a supportive and enthusiastic team.

Benefits of joining our team:

• Continuous learning opportunities for professional development and skills enhancement by working with seasoned professionals
• Career advancement with clear pathways for profession and personal achievement
• Collaborate in a supportive environment that fosters camaraderie and teamwork
• Enjoy health and dental coverage that supports both you and your family

You will be responsible for:

• Interacting with customers via phone and email to provide and process information in response to inquiries, concerns, and requests about products and services
• Utilize navigation programs and other online tools to pinpoint precise serviceable regions
• Collaborating with internal teams to ensure customer satisfaction
• Utilizing CRM software to manage customer interactions, schedule appointments, confirm client details, provide summary notes
• Analyze customer feedback and provide strategic insights to improve overall customer experience
• Support project management initiatives related to customer service improvements

Required Skillsets include:

• Strong understanding of Customer Relationship Management (CRM) systems
• Proficient in multitasking with strong typing skills
• Excellent communication skills both verbal and written
• Experience working within Microsoft Suite
• Prior experience in customer support roles
• Ability to effectively communicate with customers at all levels

If you are interested in joining our team and would like to apply, please submit your resume here or email to: View email address on ca.edajobs.com.

Homesol Building Solutions is an equal opportunity employer. We are committed to fair and equitable recruitment practices and we welcome discussion for any accommodation needs required throughout the hiring process.

While we thank all candidates for their interest, only those shortlisted will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: $20.50 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Moncton, NB: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (required)

Work Location: In person