People & Culture Coordinator Full-time

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

Job Description

What is in it for you:  

• Employee benefit card offering discounted rates at Accor properties worldwide 
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress 
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world! 
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Competitive annual salary commensurate with experience, starting at $60,200

Qualifications

What you will be doing:

• Be the point of contact in the office for colleagues with People and Culture related requests and inquiries including: system access, benefit questions, reservation requests, common mail box requests, etc.
• Provide day to day administration and coordination of all activities within the People & Culture Department including: filing, photocopying, collating, mail, courier, phone and; typing of correspondence, reports, charts, tables, brochures and other collateral materials, use of Canva etc.
• Maintain a confidential, accurate and organized filing and e-filling system for employee personnel and disciplinary files.
• Data input and tracking of information into HR Systems (new hire files, status changes, training, benefits, pension, payroll, Transit Pass, etc.).
• Prepare and coordinate new hire onboarding including; paperwork completion, ID’s creation, Access cards, access to our Internal communication app and registration requirements.
• Own the internal social media and communication platforms to ensure new information and events are promoted to colleagues.
• Coordinate office ordering and deliveries.
• Coordinate employee related activities, monthly and Annual events.
• Communicate monthly colleague anniversaries and birthdays to Leaders and Keep updated Key Communique in internal “Pass on”.
• Support the Recognition Committee with tracking monthly nominations and pictures on the Recognition Wall.
• Track and order travel program cards.
• Manage the locker assignment tracking system and conduct regular audits.
• Complete cheque processing for hotel.
• Understand, communicate, implement, and adhere to all People & Culture policies & procedures.
• Support a safe working environment by ensuring local regulations are upheld for workplace health and safety.
• Other duties as assigned.

Your experience and skills include:

• Diploma/Degree in Human Resources or related field an asset.
• Minimum of 2 years of experience in administrative role.
• Experience in Dayforce a strong asset.
• Detailed Oriented.
• Knowledge and experience using Canva.
• Excellent interpersonal skills with ability to communicate with all levels of colleagues.
• Excellent organization skills, ability to multi-task and maintain confidentiality.
• Multicultural awareness and able to work with people from diverse backgrounds.
• Flexible, able to embrace and respond to change effectively.
• Self-motivated, energetic, and participative.

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment:  Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS