Senior Program Manager

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Compensation

$100,000 - $150,000 CAD

Job Summary

Strategically drive approved programs through the project lifecycle, relying on expertise to anticipate and address change requests, issue management, risk management and status reporting. Manages the scope, schedule, budget, quality, and post-pilot deployment waves of very large (multiyear) programs from pilot to full deployment across the enterprise. Creates long- and short-term plans, including setting targets for milestones, adhering to deadlines, and allocating resources. Delegate tasks on the project to team members best positioned to complete them. Responsible for ensuring effective decision making when presented multiple options for how to progress with the project. Oversee dependencies across program tasks. Manages other project managers.

RESPONSIBILITIES

• Owns all aspects of 1 high complexity or 2 or more medium complexity programs, to deliver approved business functionality to Sysco.

• Defines and leads program scope, approach, program-level assumptions, dependencies, risk, and budget.

• Partners with all stakeholders and dependent projects and programs to develop detailed program schedules. Coordinates activities, critical dates, and dependencies across multiple distinct projects/programs.

• Prepares financial plans showing profiled capital and revenue expenditure. Defines financial reporting requirements and arrangements for the release of funding linked to stage or phase gates. Establishes budget governance processes at the program level to drive efficiency and timely completion of initiatives.

• Oversees project budget, including purchases and contracts, monthly spend and resource forecasting. Seek cost-effective alternatives to enhance cost efficiency while delivering quality results. Conducts and supervises financial processes such as budgeting, forecasting, and correct coding of actual expenses.

• Supervises creation of purchase requisitions and onboarding third-party resources to specific programs.

• Leads the development of the Business Case, in alignment with senior stakeholders and obtaining agreement through approving governance bodies. Collaborates with financial business partners and leadership team to support IT business case creation.

• Identifies and monitors program risks (threats and opportunities), planning and implementing responses to them and responding to other issues impacting the program.

• Manages risks and issues, including those that are strategic and politically sensitive, ensuring regular reporting and escalation as appropriate. Serves as final point of escalation in remediation of risks, issues, or requests. Evaluates impact of scope changes on the program(s) and how they may interact with other projects.

• Drives communications between stakeholders of dependent projects and with Sysco management.

• Identifies, addresses, and resolves differences between individuals and/or stakeholder interest groups using conflict management techniques.

• Mentor and train project and program managers in their technical and professional development. Identify and coordinate training needs.

• Map program dependencies and identify owners, build dependency management into the program's governance cycle.

• Defines quality indicators for processes/outputs and manages quality assurance and control processes for projects/programs. Uses these to determine whether success criteria are met, capture lessons learned, and implement change control processes.

• Independently creates and supervises reporting flows and processes for multiple projects/teams/workstreams in a program. May manage other project management members of the team.

MANDATORY EXPERIENCE

• 10 years project management experience in a project or program management role.

• Bachelor's degree in Business Administration or related field, or equivalent combination of education and experience.

• Experience with project management tools and methodology.

• Demonstrated understanding of project financials and measures of performance.

PREFERRED EXPERIENCE

• CAPM/PMP, Prince 2 or similar certification. Experience with Agile Methodology or CSM certification preferred.

• 10 years' experience with Microsoft Office Suite, Microsoft Project, Smartsheet or PlanView.

COMPETENCIES

• Strong Proficiency in Schedule Management, Budget & Cost Control, Forecasting & Budget Reporting, Project Governance & Reporting, Risk & Issue Management, Change Control, Stakeholder Management, Project Metrics & Measurement, Quality Management,

• Exhibits adaptability by maintaining agility when faced with unexpected challenges and models resiliency when facing obstacles. Develops/refines best practices that can account for known gaps in information sharing and rapidly changing business needs. Able to apply a broad range of project management approaches despite ambiguity and recommends appropriate actions for others.

• Ensures program alignment with the organization's overarching governance structure and aligns relevant individuals on their respective roles and responsibilities. Ensures clarity and consistency of governance structures and staffing throughout project/program lifetime

• Holds self and others accountable for measurable high-quality, timely, and cost-effective results.

• Can determine objectives, set priorities, and delegate work. Outlines goals and assesses workgroup progress towards goal achievement. Empowers team to achieve targets.

• Conducts complex financial analysis to support project/program decision-making and provides well-rounded recommendations for adjusting business decisions and strategies within a project/program. Review/approve budgets and forecasts that are prepared by junior level leaders.

• Uses negotiation and influencing skills to agree on a schedule of requirements with stakeholders, document these requirements, and refine them as needed, with appropriate change control process implementation.

• Supports and reviews creation of project/program artifacts by junior colleagues, including resource schedules, budgets, financial forecasts, progress logs, etc. Owns creation, development, and maintenance of organizational/strategic artifacts.

• Manages and resolves conflicts and disagreements in a constructive manner. Solves escalated issues and directly contributes to problem resolution. Acts as a coach during conflict management, encourages parties to resolve the differences themselves, and addresses conflicts that are difficult to resolve promptly and respectfully. Monitors the success of conflict management measures and remains alert to any ongoing problems.