Senior Program Manager (Salesforce) 2026-66

emergiTEL is hiring a Technology Senior Program Manager for our client in the financial services industry.

Payrate - $100-$120 p/hr.
Job typeContract of 12 months of contract with extension

Job Description

• We are seeking a strategic execution-focused Salesforce Program Manager who thrives at the intersection of enterprise business strategy and hands-on platform delivery.
• Operating in a dual-capacity role you will be directly responsible for the end-to-end tactical delivery of our critical eCRM Retail project (CRM Ph 2.1) while simultaneously partnering closely with our Delivery Lead and Salesforce Managing Director to architect a sustainable long-term Salesforce governance framework and mature our Salesforce Center of Excellence (CoE).
• The ideal candidate possesses true program-level vision and governance expertise but remains enthusiastic about staying close to the workdriving active execution untangling delivery friction and leading from the front lines in a complex banking environment.

Key Responsibilities

1. Hands-On eCRM Delivery & Execution

• Tactical Project Leadership: Take full accountability for the end-to-end planning schedule management financial health and execution of the high-priority eCRM project.

• Delivery Friction & Risk Escalation: Act as the primary escalation point to resolve operational bottlenecks manage cross-team dependencies and keep delivery on track.

• Executive Reporting: Lead the aggregation and drafting of executive-level status decks progress reports and steering committee presentations for the Project Leadership Team (PLT).

• 2. Strategic Governance & CoE Evolution

• Framework Co-Design: Partner directly with the Delivery Manager and Salesforce Managing Director to audit current workflows identify gaps and architect a scalable enterprise-wide Salesforce governance framework.

• CoE Maturation: Help mature our Salesforce Center of Excellence (CoE) and elevate delivery standards across our multi-cloud Banking ecosystem.

• Standardization: Align business stakeholders IT teams and external partners on unified delivery practices release train coordination and environment management.

Required Qualifications & Experience

• 8 Years of Dedicated Salesforce Experience: Hands-on track record across complex enterprise-scale Salesforce implementations (e.g. Sales Cloud Service Cloud Financial Services Cloud Marketing Cloud).

• 10 Years in IT Project / Program Management: Proven experience operating at both the strategic Program Manager level and the hands-on Project Manager level in large enterprise environments.

• Governance Framework Architecture: Demonstrated experience building setting up or refining project/program governance structures and CoE models from the ground up.

• Banking / Financial Services Domain: Deep understanding of eCRM transformations complex customer data structures and compliance considerations within a financial institution.

• Stakeholder & Vendor Accountability: Exceptional senior executive presence; proven ability to drive alignment between business leaders and technical engineering teams while holding third-party vendors accountable.

Top Core Skills

• Dual Strategic & Tactical Execution: Ability to design high-level governance frameworks while actively managing day-to-day project schedules budgets and deliverables.

• Enterprise Salesforce Expertise (8 Yrs): Deep knowledge of Salesforce implementation lifecycles environment management and release train coordination.

• Program-Level Governance & CoE Design: Proven capability to establish intake processes steering mechanisms and CoE delivery standards from scratch.

• Banking Sector Acumen: Experience navigating complex regulatory compliance and customer data structures within banking environments.

• Cross-Functional & Vendor Management: Strong consultative skills to align internal engineering teams third-party partners and senior leadership under a unified delivery mandate.

Vacancy Status / Statut du poste

This is an active position currently open for hiring.

Use of Artificial Intelligence / Utilisation de lintelligence artificielle

No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team.

Equal Opportunity / Égalité des chances

Our client is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills experience and qualifications relevant to the role.

Required Experience:

Senior IC