CMDB Senior Developer

Job Description

Developers develop, test and integrate applications, frameworks and tools in a controlled environment. With expertise in a specific technology environment, they are responsible for software‑specific design and realization, as well as testing, deployment and release management or technical application management of client‑specific package‑based solutions.

Key Responsibilities

• Lead user access operations across multiple platforms and applications, ensuring timely provisioning, de‑provisioning, and access changes
• Own CMDB data quality processes: discovery validation, CI reconciliation, attribute completeness, relationship accuracy, and deduplication
• Coordinate cross‑functional efforts with Security, Identity, Infrastructure, App Owners, and Service Management to resolve access and CMDB issues
• Perform periodic access reviews (quarterly/annual SOX/ISO), role certification campaigns, and remediation tracking
• Establish and enforce RBAC/ABAC alignment, least privilege practices, and segregation of duties (SoD) guardrails with application teams
• Drive CMDB governance: define data standards, naming conventions, required fields, lifecycle states, and CI onboarding guidelines
• Analyze tickets and perform root cause analysis for recurring access failures, entitlement drift, and CMDB data defects; implement permanent fixes
• Build and maintain automation for access reporting, entitlement inventories, and CMDB validation checks (e.g., scripts, scheduled jobs)
• Create and maintain audit‑ready evidence: access attestations, change logs, reconciliation reports, and CMDB data quality scorecards
• Support incident, problem, and change management processes with strict SLA adherence and high‑quality documentation
• Partner with DevOps/Platform admins to integrate discovery and identity sources (e.g., AD/Entra ID, HRIS, SCCM/Intune, cloud inventories) into CMDB
• Develop and maintain operational runbooks, SOPs, access request workflows, and CI data maintenance procedures
• Provide technical mentorship to intermediate/junior team members on access operations, CMDB practices, and audit expectations
• Communicate status, risks, and remediation plans to stakeholders and audit/compliance teams with clear, data‑backed updates
• Provide afternoon shift coverage for access requests, CMDB updates, incidents, and audit support, with clear end‑of‑day handoffs

Required Skills & Experiences

• 5+ years in application support/maintenance with a focus on user access management and CMDB governance/audit
• Strong experience with identity and access operations: joiner/mover/leaver processes, group/role management, approvals, and evidence collection
• Hands‑on knowledge of CMDB platforms (e.g., ServiceNow CMDB) including discovery sources, CI classes, relationships, and data quality rules
• Proficiency with directory and identity services (Entra ID/Azure AD, AD groups, Conditional Access concepts) and application role models
• Solid understanding of control frameworks and audits: SOX, ISO 27001, SOC 2, access certifications, and SoD controls
• Experience creating automation and reports (PowerShell, Python, SQL, or platform scripts) for access and CMDB validation
• Ability to analyze logs and data (SQL queries, CMDB health dashboards, export reviews) to identify discrepancies and remediate quickly
• Familiarity with ITIL processes (Incident/Problem/Change), ticketing tools (ServiceNow, JIRA), and evidence management practices
• Knowledge of discovery/inventory tooling (SCCM/Intune, cloud resource inventories, ServiceNow Discovery/Patterns) and CI reconciliation
• Strong communication and stakeholder management skills for cross‑functional coordination and audit interactions
• Strong documentation discipline: SOPs, runbooks, RACI, data standards, and audit artifacts

Nice to Have

• ServiceNow Admin/ITAM/ITOM exposure, Entra ID/AD admin experience, ITIL Foundation, security fundamentals certification

Compensation

The base compensation range for this role in the posted location is: $70,751-165,984 CAD.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Benefits

Capgemini offers a comprehensive, non‑negotiable benefits package to all regular, full‑time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A‑F), defined by policy: Vacation: 12‑25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice

Capgemini offers a comprehensive, non‑negotiable benefits package to all regular, full‑time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: The role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.