user support technician
$36 - $38 per hourFull-time
Remitbee
Overview
Languages
English
Education
- College/CEGEP
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Asset languages
- Dravidian languages
Work setting
- Computer hardware or software retailer/wholesaler
- Financial technology (FinTech)
- Help desk
- Financial management/services
- Financial services industry
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
Supervision
- No supervision responsibility
Experience and specialization
Type of experience
- Call centre
Additional information
Transportation/travel information
- Willing to travel cross-border
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Attention to detail
Personal suitability
- Efficient interpersonal skills
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Other benefits
- Free parking available
Vacancy posted 8 hours ago
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