Key Account Program Manager - Bilingual (Kitchener)

This is an onsite position (work from home on Fridays) in any of the following locations: Calgary, AB; Anjou, QC; Brampton, ON; Kitchener, ON.

The ideal candidate is bilingual (English & French) with experience as an Account Executive on enterprise level business.

Job Summary

Generates revenue growth by utilizing a consultative selling approach in the retention of current major WM accounts.

Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non‑contracted customers.

Essential Duties and Responsibilities

Serve as the primary point of contact for assigned Key Accounts across Healthcare, Oil & Gas, Defense, Small Public Sector, Municipal, and Large Retail/Grocery segments, primarily operating within RFP/RFQ and contract‑driven environments.

Manage the end‑to‑end RFP/RFQ process, including:

• Reviewing requirements
• Coordinating internal stakeholders (Sales, Operations, Dispatch, Pricing, Legal, Sustainability)
• Facilitating internal working sessions autonomously
• Submitting compliant, accurate responses

Partner closely with Legal to review contract terms, exceptions, and compliance requirements.

Maintain strong administrative ownership of assigned accounts, including managing contracts, renewals, pricing, and service details; booking meetings and coordinating internal and customer‑facing sessions; resolving service issues, billing discrepancies, and system errors.

Utilize Employee Console, MAS, Salesforce, and Elements to maintain accurate customer records, track contracts and renewals, document interactions, and support internal reporting.

Act as a key internal coordinator, building effective working relationships with Operations, Dispatch, Sales Managers and support teams across Canada to ensure service delivery aligns with contractual commitments.

Identify opportunities to optimize and grow internal portfolios, including service efficiencies, renewal strategies, and recommendations aligned with sustainability initiatives.

Communicate regularly with customers via phone, email, and virtual meetings; attend on‑site visits infrequently, as required.

Qualifications

Education and Experience

• Education: Bachelor''s Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Experience: Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).
• Certificates, Licenses, Registrations or Other Requirements: None required.

Other Knowledge, Skills or Abilities:

• RFP/RFQ‑driven and compliance‑based customer environments, including public sector, healthcare, and regulated industries.
• Contract management, renewals, and service‑level obligations.
• Internal operational workflows across Operations, Dispatch, Billing, and Sales support.
• Internal systems: Employee Console, MAS, Salesforce, and Elements.
• Strong administrative, organizational, and time‑management skills.
• Clear written and verbal communication for proposals, documentation and customer correspondence.
• Proficiency in Excel and PowerPoint for analysis and presentations.
• Ability to succeed in a process‑driven, non‑relationship‑based workplace.
• Ability to manage high volumes of detailed, transactional work accurately.
• Ability to work independently with consistent follow‑through.
• Bilingual (French & English) – For Quebec Applicants: We require a bilingual speaking program manager because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec.

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Valid driver''s license, reliable transportation carrying the required amount of insurance as outlined by the company. Normal setting for this job is an office setting, will require travel to field locations.

Compensation & Benefits

Expected base pay range: $80,000 – 110,000. The specific salary offered may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

Position is for an existing vacancy; eligible for bonus. This is not a commissioned role.

Benefits include Medical, Dental, Vision, Life Insurance, Short‑Term Disability, Stock Purchase Plan, Company match on RRSP, Paid Vacation, Holidays, and Personal Days. Perks may vary by site.