Solutions Architect

Customer Experience Solution Architect

Location: Etobicoke, ON (4 days onsite)

Employment Type: Permanent Full-Time

Salary: $130,000 - $150,000

About the Opportunity

Our client, a leading Canadian organization undergoing a major digital transformation, is seeking a Customer Experience Solution Architect to define and drive the future state of its customer experience ecosystem.

This is a newly created position focused on delivering seamless omnichannel customer experiences across CRM, customer portals, marketing platforms, and enterprise systems. The successful candidate will play a key role in shaping architecture strategy, driving digital transformation initiatives, and influencing long-term technology investments.

Responsibilities

• Define and evolve enterprise customer experience architecture aligned with strategic business objectives.
• Translate customer journey and experience requirements into scalable architectural solutions.
• Design integrated solutions across CRM platforms, customer portals, digital channels, and backend systems.
• Ensure consistency, continuity, and shared customer context across omnichannel experiences.
• Lead architecture governance and provide guidance on solution design, integrations, data, security, and platform scalability.
• Partner with business and technology stakeholders to align architecture decisions with enterprise roadmaps.
• Identify risks, dependencies, and opportunities for continuous improvement.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 7+ years of Solution Architecture experience.
• Proven success delivering customer-facing digital and customer experience solutions.
• Strong experience with CRM platforms, ideally Microsoft Dynamics 365.
• Experience with Dataverse, including data modeling and security.
• Strong understanding of API-driven and event-driven architecture patterns.
• Experience designing customer portals and integrated digital ecosystems.
• Familiarity with enterprise architecture governance and architectural best practices.
• Experience with Azure-based solutions is considered an asset.

Nice to Have

• Experience supporting enterprise customer experience transformation initiatives.
• Customer data modernization experience.
• Knowledge of AI-enabled customer experience capabilities including personalization, virtual agents, and intelligent search.

Why Apply?

• Strategic, high-impact architecture role.
• Opportunity to influence enterprise technology direction.
• Newly created position with executive sponsorship.
• Strong investment in digital transformation and customer experience innovation.
• Competitive compensation and benefits package.

Interested candidates are encouraged to apply or contact us directly to learn more about this opportunity. We thank you for your consideration

This is a Permanent position based out of Toronto, ON.

The pay range for this position is $100000.00 - $147500.00/yr.

This is a hybrid position in Toronto,ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.