Senior System Support Analyst

Requisition ID: 256114

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We are seeking an experienced Middleware Support Engineer to serve as a Technical Support Personnel across enterprise middleware platforms including IBM WebSphere Application Server (WAS), JBoss EAP, Apache Tomcat, Apache Server, and IBM MQ. This role requires advanced troubleshooting skills, competency in understanding the architectural framework, and the ability to assist and work with technical teams during complex incidents, system enhancements, and large-scale deployments.

Is this role right for you? In this role, you will:

• Act as the primary support for middleware technologies—WebSphere, JBoss, Tomcat, Apache, IBM MQ.
• Review, validate, and optimize architecture designs and configurations.
• Participate in troubleshooting and root cause analysis.
• Participate in knowledge sharing sessions with peers.
• Support complex clustered environments including WAS ND and MQ HA.
• Engage in deployment pipelines and middleware-integrated CI/CD processes.
• Conduct deep log analysis (JVM, heap dumps, MQ logs, logs).
• Drive performance optimizations and automation.
• Enhance monitoring via Dynatrace and Splunk.
• Ensure compliance, security (TLS/SSL, certs), and audit readiness.

Skills

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 3 - 5+ years of middleware administration experience.
• Expertise and competency in WebSphere, JBoss EAP, Tomcat, Apache, IBM MQ.
• Strong Linux/UNIX background with scripting skills.
• Experience resolving high-severity incidents.
• Strong understanding of JVM internals, MQ flows, load balancers, and certificates.
• Strong RHEL and Unix based OS experience required.
• Knowledge of microservices and API gateway architecture.
• Monitoring platforms (Dynatrace, Splunk).
• Identity integration (LDAP, AD, SAML, OAuth).
• ITIL experience.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.