Administrative Assistant (Contract)

Job Responsibility:

We are currently seeking an experienced and customer service-oriented Administrative Assistant for our Edmonton AB, office. The position will be on a fixed 6-month contract.

As an Administrative Assistant, you will be an active team member of the overall administration team and its daily operations. The successful candidate must be extremely self-motivated, organized and passionate about adding value to the clients, team and company as a whole.

Key Responsibilities

· Answer telephone, screen and direct calls to the appropriate departments

· Respond to emails in a timely manner

· Communicate with new and existing clients to complete a medical questionnaire, ensuring the accuracy/timeliness of the information. This information is used by the insurance agents (sales team) to provide quotes to their clients.

· Document all call information according to standard operating procedures

· Enter new client information as well as update existing client information into computer database system

· Manage and resolve client concerns and complaints as well as identify and escalate priority issues when required

· Follow-up with client calls where necessary

· Process orders, forms and applications

· Provide other administrative support to staff

Key Competencies

· Strong knowledge of customer service principles and practices and able to deal with a mature clientele

· Strong individual and team player with a positive attitude

· Demonstrated ability to adapt to change with a forward-thinking mindset, offering solutions and creative thinking

· Strong skills in communication (verbal, written and listening), time-management, multi-tasking, organization, attention to detail, problem analysis/solving and overall work ethic

· Self-motivated and able to work under pressure within a fast-paced environment

Education/Knowledge/Experience

· Fluent in English (Bilingual French an asset)

· Administrative and office experience (or relevant experience)

· Basic understanding of the insurance industry an asset

· High school diploma or equivalent preferred

· Can operate a multi-line phone system

· Very proficient computer skills and working with various computer programs/applications (Office 365)

· Accurate/thorough data entry and typing skills

Our business hours of operation are Monday to Thursday 9:00 am - 5:00 pm, Friday 9:00 am - 4:00 pm. Hours may vary upon the needs of the company.

Job Types: Full-time, Fixed term contractContract length: 6 months

Pay: $18.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Administrative experience: 1 year (preferred)

Work Location: In person

Expected start date: 2024-07-29