Sr. Delivery Manager

Founded in 2017,  TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.

As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge –  TripArc has real insight into the needs of tour operators and travel agencies today.

TripArc’s  goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

This is a hybrid position with currently 2-days a week onsite from our office located at 2 Queen St. E in Toronto, ON. 

The Role 
We are looking for a Senior Delivery Manager who drives change, coaches people, and holds the delivery standard across multiple teams simultaneously. You will go deep into what each team is actually doing, surface problems before they become incidents, and build the kind of delivery muscle that makes the whole organization more capable overtime. Coaching is central to this role. You will raise the delivery capability of the teams around you, identify where people need to grow, and model what good looks like in practice. TripArc is mid-SAFe adoption. Hands-on SAFe experience and PI Planning expertise are a strong asset. That said, we welcome exceptional candidates who bring deep delivery maturity and multi-team leadership experience and are ready to embrace the framework.

Who We Are
TripArc develops AI-powered products on an AI-assisted delivery workflow. We expect our Senior Delivery Manager to be a genuine advocate for both. That means understanding how tools like Claude and similar AI assistants change the velocity and quality dynamics of a development team, and knowing what effective quality gates, review practices, and coaching look like in that context. Candidates who have led delivery for AI-assisted engineering teams will stand out.

Key Responsibilities
Delivery Execution Across Multiple Pods

• Facilitate all Scrum ceremonies across multiple parallel pods, including stand-ups, backlog refinement, sprint planning, sprint reviews, and retrospectives
• Go deep into each team's delivery reality, understand what is being built, what is at risk, and what is being avoided
• Own SAFe activities including PI Planning, coordinating across pods to align program increments, surface cross-team dependencies, and maintain delivery confidence at the portfolio level
• Monitor sprint velocity, team capacity, and progress against goals; surface variance proactively and with specificity, not just through reports
• Manage release plans in close collaboration with the Release Manager and Product Owners, maintaining accuracy across scope, release versions, and launch dates
• Own and maintain risk and decision trackers; identify blockers and surface dependencies before they impede delivery

Coaching and Team Development

• Coach team members and delivery practitioners: identify capability gaps, support their growth, and raise the standard of delivery practice across the organization
• Coach teams and Product Owners on Scrum best practices, AI-native ways of working, and what good delivery hygiene looks like in practice
• Drive retrospectives with genuine intent: diagnose root causes, assign action items, and follow up on whether anything actually changed
• Identify where teams are operating as order-takers rather than owners and actively shift that dynamic
• Model what good delivery management looks like at a level that raises the bar across the whole organization

Tooling and Reporting

• Establish and enforce Jira ticket conformity across all teams: structured, consistent data is the raw material; the expectation is that you turn it into actionable insights, not just dashboards
• Analyze delivery data from Jira, leveraging AI tools including Claude to surface patterns, forecast risks, and translate numbers into meaningful insights that drive decisions
• Translate reporting data into clear, insight-led status updates for teams and leadership, covering milestones, deliverables, dependencies, risks, and recommended actions

Stakeholder and Cross-Team Coordination

• Collaborate with Product Owners to maintain prioritized backlogs, align delivery timelines, and manage competing demands across pods
• Lead Scrum of Scrums to surface and resolve cross-pod dependencies before they become delivery risks
• Work cross-functionally to remove impediments, resolve conflicts, and develop actionable risk mitigations
• Maintain a close working relationship with the QA organization, ensuring quality gates are respected and QA is a structural part of the delivery process, not a downstream step
• Maintain a close working relationship with the Release Manager, aligning sprint outputs to release windows and ensuring nothing advances without appropriate oversight 

Who You Are

• 7+ years of experience as a Delivery Manager or Senior Scrum Master, with demonstrated success leading multiple concurrent teams
• A track record of driving real change in delivery culture, not just facilitating ceremonies. You can describe specific teams you improved, specific behaviors you changed, and how you measured it
• Proven coaching ability: you have developed other delivery managers or Scrum Masters and can speak to what you did, not just that you did it
• Deep, applied Scrum fluency with the judgment to adapt ceremonies and practices appropriately rather than executing them by the book
• Advanced proficiency in Jira: you extract meaningful signals from delivery data and know how to translate them into actions
• Proven capacity to manage cross-team dependencies and communicate risk escalations without generating unnecessary noise
• Exceptional facilitation and conflict resolution skills, with the confidence to hold difficult conversations and drive alignment
• The professional presence to coach upward as well as downward: senior stakeholders require delivery clarity, not delivery theatre

Additional Assets

• SAFe certification (SA, SSM, or SAFe Agilist) with hands-on PI Planning experience is strongly preferred; strong candidates with equivalent scaled delivery experience and willingness to certify are also welcome
• Experience coaching a delivery team through a SAFe adoption or Agile transformation
• Background in software development or quality assurance: understanding the technical realities your teams navigate makes you a better partner
• Experience leading delivery for teams operating with AI-assisted development tooling
• Familiarity with Claude or equivalent AI productivity tools

Tools and Environment

• Jira, Confluence
• Scrum of Scrums, SAFe
• Azure DevOps
• Claude and AI-assisted tooling

Why TripArc

Multiple pods delivering in parallel. One platform. Thousands of advisors watching every release. A delivery organization ready to grow. A SAFe transition underway that needs someone ready to lead from the front. The Senior Delivery Manager who steps into this role will have direct visibility into one of TripArc's most strategically significant platforms and a material impact on whether it delivers at quality, on time, with high-performing teams intact. For a delivery professional who takes genuine pride in the craft of execution and the development of people, this role is worth having.

Compensation

We provide a competitive compensation package with a strong pay-for-performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected base compensation range for this position is: $110,000 to $125,000.

The actual compensation may vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. #LI -Hybrid

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

We thank all candidates for their interest however only those selected for an interview will be contacted.