Transportation Coordinator - Night Shift

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As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Over 100 years in business, the Arrow Group of Companies has led the way in developing service focused transportation solutions by working with a broad range of customers, hauling a wider variety of products, and expanding our presence throughout Canada and the United States. Arrow is an industry leading transportation, distribution and materials handling organization.

The Kamloops Fibre Trucking Division specializes in serving key customers by hauling wood fibre, including wood chips, sawdust and hogfuel, from various origins to key customer destinations in the Interior and Lower Mainland BC. Approximately 160 employees report into Kamloops Fibre Trucking Division including Company Drivers, Lease Operators, Shop Staff and Office Staff.

We are looking for a Transportation Coordinator for our largest Trucking Division -

Kamloops Fibre . Working directly under the Division Manager, this role best suits a motivated individual with an analytical mindset and a desire to advance their leadership abilities. As many of our Operation Supervisors begin their careers in this role, it is imperative to have excellent interpersonal skills, the ability to adapt and pivot when required and to be technologically proficient.

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The Transportation Coordinator’s primary role is to coordinate and oversee the routing and scheduling of our daily trucking services to meet customer requirements focusing on maximizing payload and productivity in a safe and effective manner. Taking direction from the Division Manager, Operations Supervisor and/or Senior Transportation Coordinators, this role is entry level and the knowledge requirements, responsibility and scope associated are not as great as with more senior levels of the position.

Major Responsibilities

• Follows and carries out the plan and has oversight of the routing and scheduling of drivers and equipment and assures compliance with time schedules and applicable laws, codes, rules and regulations.
• Ensures the drivers have the proper instructions to perform their duties safely and listens to all driver concerns and acts on them appropriately.
• Ensures that schedules are carried out in an effective and efficient manner. Coordinates the daily assignment of company and contracted resources to maximize equipment productivity and payload while maintaining a high level of customer service.
• Makes necessary adjustments for road closures, overloads, lateness and related problems.
• Communicates regularly with the drivers to assist and manage implications caused by truck problems, lateness and accidents.
• Communicates with the customer to report compliance to daily targets as well as course of action should deviation to plans occur.
• Oversees the assignment of spare drivers should there be a short or long-term shortfall of regular drivers.
• Follow all workplace safety policies and compliance regulations participate in identifying hazards
• Comply with all rules and regulations, protocols and established metrics
• Continuously surveys the existing trucking program for safety and cost improvement opportunities and advises the manager of ways to improve current systems.
• Assists in the implementation of policy and process improvement.
• Confers and coordinates with shop personnel as well as drivers regarding repairs and preventative maintenance schedules and timelines.
• Responsible for collecting and reviewing driver paperwork and ensuring it is complete, accurate and timely.
• Suggest changes in working conditions and use of equipment to increase efficiency of shop, department, or work crew
• Other duties as assigned by the Operations Supervisor and/or Division Manager.
• Grade 12 or equivalent and 1-3 years of relevant experience
• Preference will be given to those with relevant post-secondary education
• Experience in the transportation industry is an asset
• Strong organizational skills
• Exceptional Problem solving and critical thinking skills
• Needs to be responsible, accountable and dependable
• Demonstrates strong communication skills both verbally and written
• Strong work ethic and positive team attitude
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Computer proficiency - Microsoft Suite (Outlook, Excel, Word) . Ability to quickly learn new software applications.
• Strong keyboarding skills.
• Demonstrate the ability to provide internal and external Customer Service excellence
• Self-starter
• Being mechanically inclined is an asset
• Embodies Arrows Core Values Safety, Quality, Teamwork, Responsibility, Integrity and Fun!

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Arrow has been recognized as a Top Fleet Employer of Distinction, a SmartWay Transport Partner, a BCTA Clean Carrier, a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Women's Leadership.