Technology Deployment & Operations Technician - Information Technology Support A

THE VANCOUVER SCHOOL BOARD WELCOMES APPLICATIONS FOR THE POSITION OF:

TECHNOLOGY DEPLOYMENT AND OPERATIONS TECHNICIAN
(INFORMATION TECHNOLOGY SUPPORT A)

SPECIAL EDUCATION TECHNOLOGY BC (SET-BC)
Address : 1750 W 75th Ave, Vancouver
Salary : $62,972.00 + plus extensive benefits and municipal pension
Hours : 7 hours per day, Monday-Friday

This position is 100% in-person at the SET-BC Office

THE ORGANIZATION: VANCOUVER SCHOOL BOARD (SCHOOL DISTRICT 39)

With deep gratitude and respect, we are honoured to be learning and unlearning on the ancestral and unceded lands of the x ʷ məθk ʷ əy ̓ əm (Musqueam), S ḵ wxwú7mesh Úxwumixw (Squamish Nation) & səlilwəta ɬ (Tsleil-Waututh Nation).

At the VSB, we are proud to provide exceptional learning experiences for students. As a large, urban school district, the VSB is one of Canadas most diverse school systems and equity and inclusivity are at the forefront of our approach to education.

Throughout the District, more than 7,700 staff work to create learning environments where every student thrives by prioritizing students needs, applying evidence-informed practices, and building relationships. The VSBs culture reflects the diversity of our city. Students enrolled in VSB come from varied backgrounds and lived experiences and are encouraged to explore and share their unique selves and gifts. Our commitment to students goes beyond academics with students overall well-being and sense of belonging being equally important. As an organization, we strive to build a school system where every student can be their authentic self and succeed throughout their learning journey. In doing this work, we champion equity and accountability by making evidence-based decisions. As a learning organization, humility is our guidepost as we work to continually improve student outcomes in service to them, their families, and the broader community. For more information about our school district, visit  .

THE OPPORTUNITY: TECHNOLOGY DEPLOYMENT AND OPERATIONS TECHNICIAN – INFORMATION TECHNOLOGY SUPPORT A

Special Education Technology BC is a Provincial Outreach Program funded by the Ministry of Education and Child Care (ECC) and hosted by the Vancouver School Board. SET-BC was established in 1989 by the Special Education Branch of the BC Ministry of Education to provide assistive technology services for students living with physical disabilities. For more information, please visit  .

In this position, you will:

• Perform information technology functions to support the work at SET-BC, a provincial outreach program hosted by the VSB
• Provide IT support either working remotely or onsite in District and school locations; to internal education staff and provincial school teams
• Receive phone calls, emails, walk-ups and online submissions and record, categorize, prioritize, and assign requests for technical services
• Provide first/second level technical support, troubleshooting and training services to staff/students and team members via phone, remote control or on site
• Determine nature of request through active listening, asking probing questions, using multiple computer applications to determine clients’ needs to ensure accurate information is collected, perform troubleshooting steps and work towards first level resolution
• Install and configure computer and mobile technologies, system and application software, servers, network equipment, printers, scanners, and other technologies in schools and District locations across the province
• Create and deploy Assistive Technology software system and application packages
• Provide feedback on applications and system features, advise on use and implement and support as directed
• Identify problems, monitor, administer and problem solve various system, network, and operational issues
• Prepare and maintain records and statistics
• Liaise with Assistive Technology vendors and suppliers
• Perform other work within the job band as assigned

Qualifications:

• Completion of grade 12 plus one (1) year of full-time equivalent post-secondary training in a relevant technology discipline
• Minimum of one (1) year of experience in information technology
• Experience of working in a K-12 education organization an asset
• Skill in implementing, problem solving, and supporting Apple and Microsoft computer, mobile, directory, server, printing technologies
• Excellent communication skills (verbal and written)
• Skill in supportively answering and responding to phone calls and emails
• Skill in implementing, problem solving, supporting network technologies, and repairing computer technologies
• Experience with assistive technology, refreshable braille devices and technology knowledge of student mounting systems (ReHadapt, Daessy, IDEAS) an asset
• Candidate must demonstrate three core competencies (Collaboration, Communication for Results, Problem Solving) and two role specific competencies, (Initiative, Information System Knowledge) at the basic level
• Must be able to meet the following assessment: Hands-on 1-hour series of tasks/problems (70%+)

Your application MUST include:

• Cover letter
• Resume
• 3 Professional References: Names, email addresses and phone numbers of your last direct supervisors/managers (contacted only with your prior approval)
• A copy of your Work Permit (if you are not a Canadian Citizen or Permanent Resident)

COMPENSATION

The salary for this position is $62,972.00 plus a comprehensive benefits package, including Municipal Pension Plan, Vancouver Employee Savings Plan, Extended Health, Dental, Group Life, Long Term Disability, Vacation, & Gratuity Days.

TO APPLY:

To be considered for this position, apply via MAKE A FUTURE. Include a cover letter, resume, and references.

1. Create a profile on  Make a Future .
2. Click "Apply Now" under support positions.
3. Upload all supporting documents.
4. Answer all job posting questions.
5. Once your application has been submitted you will receive a confirmation email. 

This posting is ongoing until filled. Qualified applicants are encouraged to apply as soon as possible. Only applicants who are fully qualified will be considered for this position. Only shortlisted candidates will be notified.

Additional Information:

As a public body, the personal information provided in this application is collected and used by the Vancouver School Board (VSB) in accordance with section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA), RSBC 1996, c.165, as amended. This information will be used by VSB staff for the purpose of evaluating your qualifications, experience, and suitability for this position. It may also be used to verify the information provided, conduct reference checks, and/or contact you about next steps in the job competition. Pursuant to section 30 of FIPPA, the VSB takes reasonable security measures to protect the personal information within its custody and control, including what has been provided in this application.  Should you have any questions about the collection and use of your personal information, please email  View email address on makeafuture.applytoeducation.com .  

The VSB has been given approval from the Human Rights Tribunal for a Special Program under s. 42(3) of the Human Rights Code. Under this special program, the VSB seeks to preferentially hire Aboriginal persons to a variety of teaching positions. Therefore, each applicant may wish to provide, on a voluntary basis, information whether they self-identify as an Aboriginal person.