Dynamics 365 Business Central Operations Manager

Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity BDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our fast-paced and growing Solution Operations practice, with the ability to work from anywhere in Canada. This is a new role with a primary focus to operationalize and manage the D365 Business Central service line within the practice. The ideal candidate would be someone that is passionate about operations and service, growing and maturing the team, driving continuous improvement and contributing to the evolution of the practice. As part of this role, the candidate would own the delivery and operations of key accounts. An entrepreneurial spirit is welcome in this role.

Responsibilities

• Growth Proactively identify and qualify new Business Central opportunities by leveraging deep product expertise and understanding of client business processes.
• Lead solution-focused discovery sessions, translating client requirements into practical Business Central use cases and roadmap recommendations.
• Partner with sales and delivery teams to shape solution architecture, scope, and estimates that align with client outcomes and firm standards.
• Contribute to proposal development and presentations by articulating the value of Business Central capabilities and related ISV solutions.
• Grow existing accounts through trusted-advisor relationships, identifying cross-sell and upsell opportunities across ERP, Power Platform, and complementary services.
• Support the addition of new talent through participation in the recruitment process.
• Ongoing mentoring and coaching of the team including of performance management and career guidance.
• Team utilization planning and forecasting.
• Ensuring our support professionals have the skills, experience and capacity required to deliver our service offerings.
• Manage multiple engagements against budget, timeline and scope.
• Provide financial and accounting recommendations to clients operating on Business Central.
• Be to go‑to for the Business Central team on financial and accounting best practice advice as needed when supporting clients.
• Monitor and manage vendor relationships where applicable.
• Leading internal and external action planning meetings and driving deliverables to closure.
• Act as an escalation contact on and off hours as needed and manage any customer satisfaction or delivery concerns.
• Build deep relationships with Clients and assist in expanding engagement.
• Ensuring effective delivery of operations and high customer service.
• Ensuring the adherence to a consistent standardized service delivery model rooted in IT Service Management (ITSM) best practices.
• Support the finance team as part of the month end billing process.
• Support the evolution of tools and operational procedures driven through the lens of continuous improvement.
• Update / Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence.

Your experience and education

• Bachelor’s degree in business, technology or a related discipline
• D365 Business Central Functional Consultant Associate certification (MB-820)
• CPA
• 8+ years experience with Dynamics NAV and/or D365 Business Central ERP systems
• 5+ years’ experience in the Information Technology / Consulting space with demonstrated operational experience
• 5+ years' experience in overseeing software projects / programs
• 5+ years' experience in managing and mentoring a team of at least 5 team members
• 5+ years' experience in engaging in pre‑sales activities including estimations and proposal writing
• 3+ years' experience in managing upwards inclusive of engaging with senior customer personnel (Controllers, Directors, VPs etc)
• 3+ years' experience in creation and implementing operational procedures and continuous improvement activities

Other Skills

• Certification / Working Knowledge in Agile or Scrum methodology or Project Management
• Certification / Working Knowledge in ITIL or ITSM related programs
• Understanding of key concepts and fundamentals in Dynamics 365 Business Central
• Strong customer relationship skills
• Excellent communication and presentation skills
• Excellent troubleshooting and problem solving skills
• Excellent in multi‑tasking and time management

The expected range of compensation for this role is $112,000 to $168,000.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars—Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways: We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada. We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development. We support your achievement of personal goals outside of the office and making an impact on your community. We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose. We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter

• We pay for performance with competitive total cash compensation that recognises and rewards your contribution.
• We provide comprehensive benefits from day one, and a flexible personal time off policy.
• We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.
• Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers.
• We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone.
• We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together.
• Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility

All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place. Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct

Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public. BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment‑related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here: Privacy Policy | BDO Canada

When it comes to our people, we believe in helping you unlock possibilities, build your passions, and grow your competitive edge. From our expansive client base to growing talent pool, our people are the core of BDO. Our multi‑award winning talent experience continues to make us proud. Our culture is open and collaborative. We foster inclusive ways to thinking and celebrate diversity among all contributors. We respect each other, do all things with integrity, and support our people to be their most authentic selves.