Bilingual Policy Administration Specialist - Property & Casualty Insurance

Job Description: Role Descriptions:

• Property Casualty in Insurance
  
• Language Skills: French
  
• Language Skills: English
  

Mandatory Requirements

• Experience in Property & Casualty (P&C) Insurance
  
• Multilingual proficiency in English and French (spoken and written)
  
• Experience in policy administration, policy servicing, or insurance operations
  
• Ability to interpret insurance policies, endorsements, and policy documentation
  
• Proficiency in MS Excel and other productivity tools
  
• Good communication and stakeholder management skills
  
• Ability to work accurately in a process-driven environment
  

Good to Have

• Knowledge of the Canadian P&C Insurance Market
  
• Experience with Guidewire PolicyCenter or similar Policy Administration Systems
  
• Exposure to insurance compliance and regulatory requirements
  
• Proficiency in Microsoft Office applications.
  

Key Responsibilities

• Add, modify, delete, and validate policy data to facilitate successful conversion into the target policy administration platform.
  
• Compare source system records with target system data and perform required corrections.
  
• Validate policy information, endorsements, coverages, limits, deductibles, and other policy attributes.
  
• Investigate and resolve policy conversion exceptions and errors.
  
• Monitor policy conversion queues and take corrective action on errored-out policies.
  
• Support policy renewals by ensuring timely completion of conversion activities.
  
• Perform quality checks and validation activities in accordance with established QA frameworks.
  
• Ensure data accuracy, completeness, and compliance with client requirements.
  
• Document exceptions, risks, and issues identified during conversion activities.
  
• Participate in audits, performance reviews, and quality management programs.
  
• Maintain daily production and progress reports.
  
• Track and report agreed KPIs and SLA performance metrics.
  
• Collaborate with stakeholders on policy-related queries and escalations
  

Desirable Skills:

Keyword:

Skills:

• Language Skills: English
  
• Property Casualty in Insurance
  
• Language Skills: French
  

Experience Required:

• 6-8