Customer Operations Administrator

Drive your career forward with Porsche

At Porsche, we are driven by our passion for performance and innovation. As part of our team, you'll work alongside dedicated professionals who share a strong commitment to excellence.

Porsche Financial Services Canada (PFSC) offers a range of customizable financial solutions for drivers who know exactly what they want. The same power, confidence, and control experienced behind the wheel of a Porsche can be found in every step of our customer journey, helping make our customers' dreams a reality.

Your Role

As a Customer Operations Administrator, you will play a critical role in delivering exceptional customer experience across multiple touchpoints. You'll support core operational functions including customer service, lease-end processes, and collections, ensuring accuracy, responsiveness, and professionalism in every interaction.

This is a fast-paced, collaborative role requiring strong communication skills and the ability to manage competing priorities while maintaining high service standards.

What You'll Be Doing

• Provide high-quality customer service through inbound and outbound phone and email interactions with customers, dealers, and vendors
• Support Customer Service operations, maintaining service levels and key performance indicators (KPIs)
• Manage and process customer account documentation and administrative requests accurately and within timelines
• Monitor and respond to shared inboxes, completing assigned tasks efficiently
• Assist with lease-end activities, including processing documentation requests
• Support collections operations through preparation and distribution of documentation
• Provide mailroom support, ensuring sensitive documents are handled and escalated appropriately
• Build strong relationships with internal teams and external partners across multiple channels
• Complete operational work queues and required training in accordance with service standards

What You Bring

• Bilingual in French (Canadian) and English with strong written and verbal communication skills
• Experience in customer service, administration, or call center environments
• Working knowledge of automotive, banking, and/or insurance industries
• Strong organizational and time management skills
• A solution-focused, analytical mindset with the ability to work independently
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Post-secondary education or equivalent experience