Manager, Departmental Academic Operations & Administrative Services

Description:

OISE is recognized as a global leader in graduate programs in teaching and learning, human development, and applied psychology. As one of the largest and most research-intensive faculties of education in North America, OISE is an integral part of the University of Toronto - Canada’s most dynamic and comprehensive institution of higher learning. OISE is committed to enhancing the social, economic, political and cultural well-being of individuals and communities locally, nationally and globally through leadership in human development, teaching, research and advocacy. A unique place to work, learn and grow, OISE addresses current and emerging challenges with the scale, academic excellence and collaborative energy that few institutions in the world can claim. 

The Department of Applied Psychology & Human Development (APHD) is a research‑intensive academic department at OISE, and is home to internationally recognized scholars whose work spans developmental, clinical, counselling, and educational psychology. APHD offers five graduate programs: Child Study and Education (Teacher Education); Counselling and Clinical Psychology; Counselling Psychology; Developmental Psychology and Education; and School and Clinical Child Psychology.

The Department plays a central role in advancing basic and applied research on children, adolescents, adults, families, and educational systems, with strong links among research, professional preparation, and community engagement. APHD also encompasses the Jackman Institute of Child Study (JICS), an interdisciplinary centre and laboratory school integrating research, teaching, and practice focused on child development and education, and the OISE Psychology Clinic, which provides evidence‑based psychological assessment and intervention to the broader community while supporting the clinical training of students. With its complex portfolio of graduate programs, research activity, professional accreditation requirements, clinical operations, and external partnerships, APHD is a dynamic and multifaceted department that requires strong administrative leadership to support faculty, staff, students, and affiliated institutes in advancing the Department’s academic and professional mission.

Your Opportunity:

The Manager, Departmental Academic Operations and Administrative Services is responsible for the administrative, financial and operational management of the department of Applied Psychology and Human Development, The Dr. Eric Jackman Institute of Child Study, and the OISE Psychology Clinic.  Accountable to the Chair and Associate Chair, the Manager provides support in managing academic operations, including enrolment management, program planning, stipend budgeting and spending, research support, business process improvement, budget, space and human resource management. With management responsibility for administrative employees, the incumbent will ensure that there is an adequate infrastructure in place to support all academic and administrative priorities of the Departments while working within divisional and University related guidelines.  The Manager will also participate in projects and strategic initiatives, proactively collect information and data, and provide advice and recommendations to address a wide variety of operational issues, ensuring  best practices are employed. The position is integral for the implementation of academic priorities and effective resource management at OISE.

Minimum Qualifications:

EDUCATION:

University Degree in business, economics, or financial management or an equivalent combination of education and experience.  

Minimum of 5 years’ related experience working in a senior administrative role, managing a complex organization, preferably in a University environment.

Demonstrated experience in academic operations, including admissions, student funding and operational liasion with central university offices.  Demonstrated experience developing administrative procedures and protocols, assessing and managing administrative functions, and managing space and facility issues.  Experience managing finances for a large complex budget, including experience planning, managing and reporting. Demonstrated analytical skills and strengths in budget modelling, forecasting and administering accounting practices and principles. Demonstrated knowledge of the University’s budget and administrative policies.  Knowledge of and experience administering research grants.

Demonstrated experience in managing staff in a unionized environment.  Experience administering human resources policies, procedures and collective agreements; knowledge of relevant legislation; experience working with University policy preferred.  Ability to assess, evaluate and manage administrative functions. Experience developing administrative procedures and protocols to support operational needs. Experience managing space and facility issues.

SKILLS:

Highly developed interpersonal, verbal and written communication and organizational skills. Demonstrated record of success in researching, analyzing, making recommendations, providing risk assessments and options. Knowledge of University’s SAP based Administrative Management Systems (AMS) and related applications (FIS, HRIS) or equivalent.  Demonstrated experience liaising with senior administrators, respondi ng to and handling matters of a complex and sensitive nature.   Ability to work independently and to perform effectively as a member of a team.  Ability to exercise tact and diplomacy and deal with people in a clam and effective manner in sometimes sensitive situation and to maintain confidentiality.

Exceptional leadership and interpersonal skills with ability to engage, secure support, commitment and results from others. Ability to make effective presentations; highly developed financial skills; proven effectiveness in the development of administrative systems.  Proven skills in developing and implementing objectives under competing priorities and defined timelines.

Closing Date: 09/25/2026,11:59PM ET
Employee Group: Salaried 
Personnel Subarea: PM
Appointment Type : Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:  PM 4 -- Hiring Zone: $106,705 - $124,491 -- Broadband Salary Range: $106,705 - $177,843
Job Category: Administrative / Managerial