Senior Manager Complaint Resolution Privacy
Meridian Credit Union
Shape fair complaint resolution and privacy practices at Meridian through complex investigations, regulatory knowledge, and disciplined case management. Work hybrid from Toronto or St. Catharines.This Senior Manager leads escalated member concerns while fulfilling Member Relations Officer and Deputy Privacy Officer responsibilities. You will oversee sensitive investigations, privacy incident response, access-to-information requests, complaint requirements, and pricing exception governance. Success requires objective judgement, strong documentation, and collaboration across Legal, Risk, Compliance, AML, Corporate Security, business leaders, and regulators.Key Responsibilities:
Oversee sensitive member investigations and objective complaint resolutionsCoordinate privacy incident triage, mitigation, reporting, and closureSupport Privacy Commissioner matters and information access requestsMaintain complaint, market conduct, privacy, and control compliancePresent risks, trends, recommendations, and decisions to governance audiencesRequirements:
Eight or more years in financial services or related disciplinesAt least three years leading professional or specialized teamsStrong investigation, negotiation, facilitation, and influencing skillsWorking knowledge of Ontario credit union and privacy requirementsDegree in business, finance, law, public administration, or related disciplineUse investigative leadership, privacy oversight, and regulatory judgement to protect member trust through consistent Meridian resolutions.
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Oversee sensitive member investigations and objective complaint resolutionsCoordinate privacy incident triage, mitigation, reporting, and closureSupport Privacy Commissioner matters and information access requestsMaintain complaint, market conduct, privacy, and control compliancePresent risks, trends, recommendations, and decisions to governance audiencesRequirements:
Eight or more years in financial services or related disciplinesAt least three years leading professional or specialized teamsStrong investigation, negotiation, facilitation, and influencing skillsWorking knowledge of Ontario credit union and privacy requirementsDegree in business, finance, law, public administration, or related disciplineUse investigative leadership, privacy oversight, and regulatory judgement to protect member trust through consistent Meridian resolutions.
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Vacancy posted 1 hour ago
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