Automotive Service Writer - Manager

Job Description

Job Description

Location: Winnipeg, MB

Company: Seven Oaks Transmissions

Job Type: Full-Time

About Us

Seven Oaks Transmissions has been a staple of the Winnipeg community since 1980. As a family-owned and operated specialist shop, we pride ourselves on delivering expert-level transmission and drivetrain solutions that dealerships often can’t match. We value honesty, technical excellence, and a "customer-first" approach. We are looking for a leader to manage our front-of-house operations and act as the vital link between our expert technicians and our loyal customers.

The Role

As the Service Writer/Manager, you are the face of Seven Oaks Transmissions. You aren't just selling "repairs"; you are providing peace of mind for customers facing complex vehicle issues. You will manage the workflow of the shop, provide accurate estimates for transmission repairs, general vehicle repairs and ensure our reputation for quality remains unmatched.

Core Responsibilities

• Customer Consultation: Greet customers, listen to  and document vehicle symptoms or complaints, and explain the diagnostic process to determine the nature of the automotive repairs in easy-to-understand terms.
• Estimating & Sales: Develop accurate repair estimates for parts and labor. Proactively communicate with customers regarding diagnostic findings, costs, and timelines.
• Workflow Management: Coordinate with our team of technicians to schedule jobs, track progress, and ensure vehicles are returned to customers on time.
• Inventory & Parts: Source and order specialized automotive parts and kits from our network of vendors and maintain inventory.
• Quality Control: Review completed Repair Orders (ROs) for accuracy and ensure every customer leaves with a clear understanding of their warranty (including our industry-leading automotive guarantees).
• Shop Leadership: Maintain a clean, professional front office and assist the owners in day-to-day operational decisions to drive shop efficiency.

What We’re Looking For

• Experience: 5+ years of experience as an Automotive Service Advisor or Manager. Specific knowledge of automotive drivetrains is a significant asset.
• Must have experience utilizing Mitchell on Demand.
• Communication: Exceptional verbal and written skills. You must be comfortable explaining the difference between a minor adjustment and a major repair.
• Tech-Savvy: Proficiency with shop management software ( Mitchell1, or similar) and general computer skills.
• Integrity: A commitment to the "Seven Oaks" way—honest diagnostics and fair pricing. No high-pressure sales tactics.
• Problem Solver: Ability to handle the fast-paced environment of a busy specialty shop with a calm, professional demeanor.

Why Join Seven Oaks Transmissions?

• Stable, Local History: Work for a reputable, family-owned business with over four decades of success.
• Competitive Compensation: Competitive base salary with optional benefits package.  Workwear uniforms and safety gear provided.
• Professional Growth: Opportunity to work alongside some of the best automotive technicians in Manitoba.
• Great Hours: Monday to Friday schedule—enjoy your weekends.

SEVEN OAKS TRANSMISSIONS
Celebrating over 46 Years in Business!
Your Friendly, Approachable Transmission Shop in Winnipeg

Company Description

SEVEN OAKS TRANSMISSIONS\r\nCelebrating over 46 Years in Business!\r\nYour Friendly, Approachable Transmission Shop in Winnipeg