Support Service Associate

New Flyer is North America’s heavy-duty transit bus leader, providing sustainable mobility solutions through transit buses, technology, and infrastructure. New Flyer is a subsidiary of NFI Group, a leader in propulsion agnostic bus and coach mobility solutions. Building on its 90+ year legacy of innovation, New Flyer is the only manufacturer offering all three types of zero-emission transit buses, with over 1,900 zero-emission buses delivered to date. New Flyer actively supports over 35,000 heavy-duty transit buses currently operated by approximately 500 agencies.

The People Services Specialist is a key member of the People & Culture team, providing HR operational support across the organization. This role supports recruitment and selection, employee and labour relations, HR policy and program administration, performance management, and employee engagement initiatives.

Leveraging strong interpersonal skills, sound judgement, and the ability to manage multiple priorities in a fast-paced environment, this position helps ensure accurate execution of HR processes and contributes to a positive workplace.

Competitive Wages and comprehensive benefit package with Immediate benefit eligibility

Paid holidays and vacation

Registered pension plan with generous company match

On-the-job training in a continuous learning environment (we invested $15.9 million in 2024)

Lead full-cycle recruitment activities within the Applicant Tracking System (ATS), including preparing job postings, screening candidates, coordinating interviews, conducting reference checks, and preparing employment offers.

Provide guidance and support to leaders and employees on labour relations, performance management, workplace concerns, conflict resolution, and progressive discipline.

Participate in committees, including the Human Rights Committee, Social Committee, and other cross-functional committees.

Maintain accurate and confidential employee files including updates within the HR system for onboarding, employment changes, performance documentation, and salary administration records.

Complete investigations regarding employee performance, human rights complaints, and interpersonal conflicts and prepare reports with recommendations to leadership utilizing best practices, legislative requirements, and CBA interpretation where required.

Promote employee engagement and culture initiatives by coordinating recognition programs, and planning events and activities throughout the year.

Assist with reviewing salary benchmarks and internal equity considerations to help ensure fair and consistent employment offers.

Support the development, implementation, and ongoing review of HR policies and procedures.

Post-secondary education in Human Resources, a related field, or equivalent experience.

Experience in a large manufacturing environment is considered an asset.

Experience maintaining Human Resources Information Systems (HRIS) and Applicant Tracking Systems (ATS) with a high level of accuracy and attention to detail.

Proficiency in Microsoft 365 Suite, including Word, Excel, PowerPoint, Visio, OneNote, and Teams.

Ability to stay organized in a high-volume environment and shift priorities quickly as needed.

Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable. Our values—safety, quality, integrity, accountability, teamwork, and sustainability—are at the core of everything we do. NFI Group | We Move People - YouTube

Leveraging 450 years of combined experience, NFI offers a wide range of propulsion-agnostic bus and coach platforms, including market leading electric models. Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. News and information is available at nfi.We celebrate diversity, ensure equitable experiences and are committed to creating an inclusive environment reflective of the communities we operate. Accommodations are available at all stages of the recruitment process, at the candidates’ request.