Customer Service Agent - 50k-60k/Year - Remote

Tired of sitting at a desk all day? Prefer being out in the field, meeting new people, and making an impact? Join our dynamic team and become part of a national sales and merchandising network representing a top-tier Consumer Packaged Goods (CPG) client! We're looking for someone to work approximately 25hrs a week in St John's, managing and supporting retail programs for a leading CPG brand. You'll play a key role in driving sales and merchandising.

Job Status : Open Vacancy

What You'll Be Doing

• Execute client retail priorities, including product distribution, building and maintaining displays, and shelf detailing
• Build and maintain strong relationships with store management to support sales and merchandising efforts
• Provide regular in-store merchandising support, including planogram (POG) updates, correcting out-of-stocks (OOS), ensuring product freshness, and maintaining shelf standards
• Prepare and submit required reports to track performance and progress, sometimes across multiple stores in a single day
• Share actionable feedback and field insights to identify growth opportunities and enhance program execution

About You

• Valid driver's license and reliable access to a personal vehicle
• Reliable access to internet and email for scheduling and training communications
• Experience in merchandising, particularly within Walmart and the grocery retail channel
• Strong communication skills with the ability to build and maintain professional relationships
• Professional, courteous, and confident when interacting with the public and store personnel
• Highly organized and detail-oriented with strong time management skills
• Proficient in using reporting tools and computer applications, especially Microsoft Excel
• Comfortable using reporting tools, mobile apps, and digital tools for reporting, scheduling, and time entry (Excel experience is an asset)
• Adaptable and flexible in response to changing market conditions and priorities

About Brand Momentum

Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation.

As a three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies, we take pride in our commitment to Goodness, a core value that permeates everything we do.

At Brand Momentum, we build authentic connections across Canada. We are more than a Sales, Marketing, and Retail agency — we are a community.

Our Commitment

At Brand Momentum, we focus on long-term success by combining innovation, quality, and a fun, supportive culture. We deliver on our promises by providing exceptional value to both our clients and our people.

Guided by integrity, respect, and empowerment, we create an environment where everyone can thrive.

We are also committed to sustainability and actively work to reduce our environmental impact, while fostering a diverse and inclusive workplace that celebrates different perspectives and experiences.

Brand Momentum is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.

#BMI2

CA$91,000.00–CA$140,000.00 yearly

CA$20.00 hourly

CA$111,360.00 yearly

CA$69,000.00 yearly

Full-time

Part-time