IT Support Analyst
Full-time
McDougall Gauley LLP
Our firm is now accepting applications for an IT Support Analyst to work in our Regina office. The ideal candidate will have a solid foundation in desktop support, Windows troubleshooting, Microsoft 365, basic networking, and end-user service. This role is well suited for someone early in their IT career who is eager to learn, contribute to a small team, and grow their technical skills in a professional services environment.
Qualifications:A minimum of Diploma, certificate, degree, or equivalent training in Information Technology, Computer Science, or a related field
0-2 years of IT support experience, including co-op, internship, help desk, or desktop support experience; previous experience in a law firm or professional services environment would be an asset
Working knowledge of Windows operating systems, Microsoft 365, Outlook, Teams, and common business applications Key responsibilities include, but are not limited to:
Provide responsive IT support to lawyers and staff by phone, email, in person, or through the ticketing system
Assist with troubleshooting desktop, laptop, printer, mobile device, Microsoft 365, application, network connectivity, and account access issues
Set up, configure, and maintain workstations, laptops, phones, printers, peripherals, and related user equipment
Support user onboarding and offboarding activities, including account setup, device preparation, access requests, and basic permissions changes under direction
Log, update, prioritize, and resolve support tickets while keeping users informed of progress and next steps
Escalate complex or higher-risk issues to senior IT team members while maintaining ownership and follow-up through resolution
Assist with routine device administration, patching, software deployment, inventory updates, and asset tracking
Maintain clear documentation of support procedures, troubleshooting steps, known issues, and completed work Please visit our website for a full job posting
Vacancy posted 7 hours ago
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