HR Virtual Agent Product Owner - HR Generative AI team - Director (Hybrid)

We’re seeking someone to join our HR Generative AI team as a Product Owner, where you will define and deliver product capabilities for the AskHR Virtual Agent, improving how employees access accurate HR answers and complete tasks through a seamless AI powered experience.

In Human Resources, we support the firm’s workforce through people insights, effective service delivery, and practical tools for employees and managers. A core part of this work is the AskHR Virtual Agent, the frontline entry point for HR support, providing fast and consistent access to information and assistance. This role sits within HR Data & Intelligence, which enables better workforce decisions by turning data into trusted insight and delivering reporting, platforms, and AI supported capabilities that support people operations and self-service across HR and the business.

You’ll join a team with a clear mandate, substantive work and no shortage of complex problems to solve. We work at the intersection of business need, product thinking and execution, and we value analytical thinking, innovative but practical solutions, and the ability to move comfortably between strategy, detail and delivery. We set a high bar. For the right person, this role offers the opportunity to take ownership, partner thoughtfully across organizational and geographic boundaries, and contribute to work that is visible, durable and global in reach.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on… 

What you’ll do in the role:

• Define and manage the product backlog, ensuring work reflects business needs, user feedback, and the evolution of the AskHR Virtual Agent.

• Translate requirements into clear user stories and acceptance criteria, including the data, workflow, and AI driven interactions required for a reliable employee experience.

• Partner with HR Service Delivery, Engineering, and cross-functional stakeholders to shape scope, align dependencies and guide delivery plans.

• Oversee iterative delivery of core features, including retrieval-augmented generation (RAG), structured intake flows, process automation and data-driven services to improve accuracy, routing and employee self-service.

• Leverage usage data, quality signals, and feedback to refine product features, enhance personalization, and identify opportunities for proactive agent driven automation.

• Support release planning and readiness activities, maintaining stakeholder alignment on product progress and ensuring updates adhere to content governance, data quality, and responsible use expectations for AI-driven capabilities.

What you’ll bring to the role:

• At least 4 years' relevant experience in a product-centric environment or experience as a Product Owner or equivalent role. Preferred candidates will have a background in delivering AI-enabled features, complex workflow automation, or large-scale enterprise solutions.

• Ability to translate business needs into clear, actionable backlog items, with well-defined behaviors, rules, and user experience expectations.

• Comfort with Agile practices and the ability to balance near-term needs with longer-term product evolution.

• Demonstrated ability to collaborate across global, cross-functional teams to resolve priorities, manage trade-offs and drive delivery.

• Data-driven product mindset, including defining success metrics and using dashboards/analytics to spot trends, prioritize improvements, and measure impact.

• Clear written and verbal communication, including the ability to explain complex concepts in practical, accessible terms.

• Familiarity with HR service delivery processes, and HR platforms such as Workday or similar enterprise systems, and/or tools for building conversational and AI-enabled experiences (e.g., Microsoft Copilot Studio or similar) preferred.

At Morgan Stanley Montreal, we support the Firm’s global businesses and infrastructure with cutting edge technology and innovation. The multi-faceted and highly technical Montreal team plays a critical role in building and maintaining our leading technology platform, including electronic trading, algorithm trading, data analytics, cloud engineering, cybersecurity and digital technologies. Morgan Stanley has been rooted in the Montreal community since 2008 and is considered a leading employer among the area’s highly skilled technology talent.

All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.

Knowledge of French and English is required.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: .