Residential Property Administrator

Job Responsibility: Strategic Group owns and develops office, retail, and residential properties across Canada. Beyond real estate, we own business in construction, building services, oilfield services, hospitality, pet care, agriculture, technology, and corporate finance. Strategic Group is seeking a Residential Property Administrator to join our Property Management team in Calgary. Join the Strategic Group team and seize the opportunity to make your mark in one of Canada's largest privately held real estate companies. About Us Strategic Group stands as a fully integrated real estate company, owning, managing, leasing, developing, re-developing, and re-purposing our portfolio independently. Our innovative and unconventional approach, while still delivering on real estate fundamentals, is encapsulated in our mantra: “Creating value others can't by seeing what others don't.” While real estate is our primary focus, our business interests extend to construction, building services, oilfield services, telecom, pet care, agriculture, technology, and corporate finance. At Strategic Group, we are committed to our values:

• People: We foster an environment of learning, growth, and fun.
• Community: We are dedicated to making an impact, leaving a legacy, and instilling pride.
• Business: We prioritize growth, sustainability, and longevity.

Position Overview We are seeking a dedicated and detail-oriented individual to provide administrative support for our mixed-use real estate portfolio. The successful candidate will play a pivotal role in optimizing property performance and fostering positive tenant relationships. We value individuals who take pride in their work and hold themselves accountable for delivering high-quality results. Key Responsibilities

• Oversee all administrative tasks, including tenant correspondence, work order management, service request processing, and accounts payable invoice coding.
• Review leases, prepare lease abstracts, and input essential information into the database.
• Verify that all rental applications are thoroughly completed and that all details are correctly entered into Yardi.
• Coordinate tenant move-ins, ensuring the collection of necessary insurance, PAD, and contact information.
• Conduct move-ins and move-outs inspections.
• Manage tenant move-outs, including stopping billing notices.
• Conduct monthly reviews of rent rolls and pre-authorized debit reports.
• Assist in rent collection and outstanding arrears, prepare accounts receivable reports, provide commentary, and prepare account reconciliations as needed.
• Issue demand, default, and termination notices.
• Arrange elevator reservations for move-ins and move-outs
• Ensure that all leasing documentation, including application forms, Tenancy Agreements, renewal agreements, and other supporting documents, are completed and entered into Yardi Voyager accurately and on time.
• Assist in the preparation of annual budgets, including the collection and review of RFPs and contracts.
• Support the preparation of monthly ownership reports, including variance commentary.
• Update management report information in Excel spreadsheets monthly, including pivot table and formula updates.
• Collect monthly check meter readings and process tenant chargebacks.
• Assist in verifying CAM and Tax information for year-end adjustments.
• Maintain an accurate record of tenant parking and all other rentable items.
• Respond to tenants concerns in a timely and professional manner.
• Create and review purchase orders.
• Foster relationships throughout the organization to ensure a smooth flow of information.
• Participate in and lead special projects and events.
• Perform other duties as required.

Qualifications

• Minimum of 3+ years of experience, ideally within Residential property management.
• Excellent Excel skills - minimum intermediate level required.
• Proficiency in Word, OneNote, and Outlook.
• Exceptional customer service skills with the ability to effectively communicate with tenants, vendors, building operators, co-workers, and executive team members.
• Experience auditing tenant leases, contracts, and monthly rent rolls.
• Experience with accounts receivable reconciliations and rent collection.
• Basic understanding of financial statements, budgets, and monthly variance reporting.
• Ability to meet deadlines without compromising accuracy and quality.
• Strong problem-solving skills with the ability to offer solutions.
• A strong commitment to delivering outstanding customer service
• Familiarity with Yardi software is a plus.

Core hours are Monday to Friday from 8:00 am to 5:00 pm. Due to the nature of the property management industry, the candidate must be available for some early evening and weekend work to meet the business needs. Our Culture & Benefits At Strategic Group, we want you to have a career you are genuinely excited about. If you meet the qualifications and are interested in joining a dynamic, fast-paced, and motivated team, we invite you to submit your resume and cover letter. Strategic Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We offer a competitive compensation package, including an extended health and dental benefit plan, company events, flex days, and more. This position is based in Calgary, Alberta. Applicants must be in Calgary or the surrounding area. We thank all applicants for their interest. However, only those selected for an interview will be contacted. Our strategy is to own real estate and other investments for the long term, which is why we focus on sustainability and recurring revenue. Our creative and unconventional approach to business is reflected in our mantra: Creating value others can't by seeing what others don't.