Senior Technical Expert at Cisco Ottawa
Cisco Systems
Elevate your career with Cisco as a Senior Technical Expert in Ottawa, focusing on network security and mentorship. Troubleshoot challenging issues and shape product improvements in this pivotal role. In this position, you will take charge of complex network topologies and lead efforts to resolve urgent customer issues. Your advanced skills with Cisco Security technologies and expert-level certification will be instrumental in directing Cisco's product and service enhancements while mentoring fellow engineers. Key Responsibilities:
- Lead troubleshooting for intricate network setups
- Efficiently resolve urgent customer network issues
- Drive improvements in Cisco’s product offerings
- Develop documentation and AI tools for service delivery
- Mentor engineers and manage technical initiatives
- Bachelor’s degree and over 10 years in enterprise consulting
- Advanced knowledge of Cisco Security technologies
- CCIE or equivalent expert-level certification
- Experience in high-stakes escalation management
- Proficient in technical documentation and training
Vacancy posted 5 hours ago
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