Customer Logistics Analyst

Overview:  

As the  Customer Logistics Analyst, you will be the operational backbone between Greenhouse and our wholesale customers including retailers, distributors, club, foodservice, and emerging channels across Canada and the U.S. ensuring orders, deliveries, and inventory updates hit the mark. This role is approximately 70%  customer   logistics and partner communication, and 30% coordination of internal, non-revenue support such as samples, trade shows, and special projects. The role moves beyond pure execution into accountability,  escalation ownership, KPI visibility, and process discipline to support strong service performance and customer trust.  

Statement of Work & Responsibilities:  

Customer Logistics & Wholesale Partner Support   

• Manage day-to-day  logistics tasks for wholesale customers and distributor partners: shipments, PO status tracking, appointment scheduling, order flow, back-in-stock communication, and allocation updates.  

• Serve as the primary point of contact for customer and distributor  logistics inquiries and short notifications; coordinate resolutions internally and with partners.  

• Monitor and manage customer service performance including OTIF, fill rate, and short recovery timelines.  

• Track and update order progress, stock status, and shipment delays; communicate proactively with Sales, distributor partners, and brokers.  

• Develop and  maintain strong working relationships with key carrier and 3PL contacts to support appointment scheduling and load execution.  

• Maintain  accurate records of customer  logistics interactions, PO movement, exceptions, and commitments.  

• Support EDI order flow in partnership with Finance and IT, including  monitoring transmissions and resolving exceptions.  

• Execute manual order entry and validation for non-EDI customers, ensuring accuracy and  timely processing.  

Non-Revenue Logistics & Commercial Support   

• Coordinate and execute sample shipments and other non-revenue deliveries (shelf assets, POS, etc.) for brokers, field teams, events, and customer trials.  

• Support trade  show   logistics including product shipments, booth materials, carrier coordination, and scheduling.  

• Assist with ad-hoc commercial and sales operations projects as  .  

Skills & Qualifications  

Required  

• Strong organizational skills and ability to manage multiple priorities.  

• Excellent verbal and written communication with internal and external partners.  

• Proficiency in spreadsheets (Excel/Sheets) and ERP/order management systems.  

• Comfortable operating in a fast-paced, evolving environment.  

Nice to Have  

• Experience in CPG  logistics , wholesale order management, or sales operations.  

• Familiarity with EDI environments and order management workflows.  

• Experience working with retailers, distributors, or foodservice customers.  

• Exposure to routing, scheduling, or  logistics management tools.  


• Background in B2B customer service or supply chain coordination.
  
   

Note

As a standardized step in the application process, we ask that you complete the Culture Index (TM) Survey in addition to submitting resume so we can see how it may apply to your work related needs as well as our company requirements. It also assists us in better employee management and development. Please complete the survey by following the URL: here.

Vacancy Status:  This is an existing vacancy.  

Annual Compensation Range: $75 ,000.00 CAD - $85 ,000.00 CAD  

AI Use:  Please note, during interviews and case studies, we use AI tools to transcribe meetings for  note-taking and evaluation purposes.  

Greenhouse  

Greenhouse is a plant-based beverage company  and Certified B Corporation headquartered in Toronto. Founded in 2014, our mission is to offer widespread, sustainable access to plant-based nutrition and wellness of the highest quality. Our goal is to make it simple to  savour the present while  looking out for a healthy future—ours, and that of our planet.  

As a company, Greenhouse is committed to ensuring that all people-related processes such as recruitment, hiring, promotion, compensation, benefits, and so forth are administered without regard to race,  colour , religion, national origin, sex, or age. We value an inclusive workplace and will ensure our practices and policies uphold just this. For individuals with disabilities,  accommodations are available.