Outreach and Retention Administrator

Outreach and Retention Administrator

Vacancy Status: New Vacant Position

Position Type: Full-Time

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Outreach and Retention Administrator prepares and facilitates community information sessions. Promotes Employment Service programs through conducting community outreach with the goal of increasing client referrals and developing referral partnerships. Assists job seekers in their first year of employment.

If you have a passion for making a difference in your community and helping people – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. We will help train, coach, and support your path of success. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.

About Us

Goodwill, Ontario Great Lakes is a leading non-profit organization committed to strengthening people and lives through the power of work. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission
To strengthen people and communities through the power of work.

Vision
Everyone working and thriving in inclusive, sustainable communities.

Values
Mission-Driven Impact: Focusing on results that strengthen people and communities.

Inclusion: Embracing diversity and creating spaces where everyone belongs

Dignity: Treating every person with respect and humanity.

Compassion: Leading with empathy, care and understanding.

Resilience: Embracing change as an opportunity to evolve, adapt, innovate and thrive.

Accountability: Taking ownership of our actions and commitments.

Why You Will Love Goodwill:

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance
• Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace:

• Employer of choice across Southwestern Ontario who meets the Federal Government's 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

What You Will Do:

Outreach

• Through scheduling and attending community meetings and participating in relevant councils and committees, actively markets ES programs and conducts outreach to the community.
• Maintains and nurtures relationships with community, employer and collaborative partners and cultivates new ones.
• Delivers workshops to varying groups using in-person as well as virtual means, as applicable.
• Maintain comprehensive and organized tracking of all outreach efforts; analyze and report on outreach data outcomes on internal database system.

Retention Administration

• Follow up with program participants over the course of their first year of work.
• Record retention results as per program standards.
• Maintain current records on job seekers in retention meeting monthly retention targets.

What We Are Looking For:

• Proficient computer skills using Word, Excel, PowerPoint, Outlook and database software packages.
• Excellent communication skills (verbal, written and computer)
• Solid group presentation skills and public speaking, with sound knowledge of adult learning techniques.
• Well-organized individual, with strong problem-solving skills and self-initiative.
• Team player but must be able to work independently with minimal supervision.
• Knowledge and/or experience serving clients with employment barriers, including disability.
• Must be customer-oriented, self-motivated with a positive attitude.
• Post-secondary education in social services, training and development, employment services, or similar discipline.
• A minimum of 3 years' experience in successful group facilitation with a diverse participant base with varying abilities.
• Experience in an outside sales and/or marketing role considered an asset.
• Valid driver's license and access to a reliable motor vehicle to attend various job and community sites.

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

We use automated AI resume screening tools to help assess applications. Final interview selection is made by human staff.

APPLICATION DEADLINE: September 29, 2026