Baskits Sales & Customer Service Representative Seasonal Position

Baskits Sales & Customer Service Representative Seasonal Position

Sales, Support & Order Entry Seasonal Toronto, ON $19 - $21 CAD per hour

We are the largest gifting company in North America. If you love gift giving and want to assist in making this happen for others, please join our seasonal team! This seasonal role offers full time hours for approximately 6-8 weeks.

Overview:

We are seeking friendly, well organized, and customer-focused Sales & Customer Service Representative's to join our seasonal team at Baskits head office location in North Toronto (74 Railside Rd). In this role, you will serve as the primary point of contact for customers by phone, email and Live Chat, processing orders, answering product and service inquiries, and providing exceptional customer service and support throughout the customer experience. The ideal candidate is detail-oriented, communicates effectively, and thrives in a fast-paced sales and customer service environment. Shifts are scheduled between 8:45AM to 9:00PM Monday to Friday November and December and in December weekend rotational shifts are added with the hours of 10:00AM to 3:00 PM on Saturday and Sunday's.

Duties and Responsibilities:

• Answer incoming customer phone calls, emails and live chat inquiries in a quick, accurate and professional manner.
• Process orders received over the phone, email or Live Chat and enter them accurately into an ERP system
• Respond promptly to customer inquiries regarding products, pricing, order status, and availability.
• Assist customers with questions and order-related issues while providing effective and policy-driven solutions.
• Maintain accurate customer records and order documentation.
• Coordinate with warehouse, delivery, and other internal teams to ensure timely order fulfillment or adjustments.
• Follow up with customers regarding outstanding orders, or any service-related issues and inquiries.
• Create customer service-related tickets to assist with problem resolution
• Identify opportunities to upsell and recommend additional products or services that meet customer needs.
• Perform other administrative and customer service duties as assigned.

Qualifications:

• 3-5 years experience in customer service, sales, and order entry
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with ERP and CRM order entry systems
• Proficiency with Microsoft Office and Excel
• Sales-oriented approach with the ability to identify customer needs and recommend appropriate solutions.

Preferred Skills:

• Strong communication, strong problem-solving skills and a positive, team-oriented attitude.
• Experience handling high volumes of phone calls and email correspondence.
• Ability to work independently while collaborating effectively with a team

Success Looks Like:

• Orders are processed accurately and efficiently.
• Customers receive prompt, friendly, and knowledgeable service.
• Customer issues are resolved professionally and in a timely manner.
• Strong relationships are built through consistent communication and follow-up.
• Team members can trust and rely on accurate information and effective collaboration to meet customer expectations.
• Ability to work independently to meet all goals

Please note this is a contract position and approximately a six to eight week contract.