Manager, Risk and Control (Claims)

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high integrity, motivated by our desire to do the right thing for our clients.

As the Manager, Risk and Control (Claims), you will be responsible for collaborative leadership and strategic planning to develop and implement plans to deliver a high standard of compliance and controls across organizational claims operations. You will partner with internal and external business teams in the coordination, action and completion of numerous certification and compliance reviews, evaluation audits and regulatory performance assessments for claims.

How you will create impact:

• Providing leadership in the development, execution, improvement, maintenance and monitoring of risk assessments, risk controls and compliance within organizational claims operations.


• Collaborating with peers to mitigate risk, disseminate compliance and control results, understand barriers and work towards solutions to address weaknesses in alignment with internal and external auditor plans and timeframes.


• Developing and fostering strong partnerships with business areas to effectively identify, monitor, measure and provide insights and recommendations on compliance trends.


• Educating and building relationships with peers to build understanding and influence the quality and execution of controls and compliance.


• Coaching and developing your team, recruiting and selecting talent, managing and rewarding performance, and fostering an agile culture to deliver on strategic objectives. 

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.


• You foster innovation and continuous improvement with a focus on client experience.


• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.


• You successfully convey messages and demonstrate openness to exploring alternative points of view.


• You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities.

To join our team:

• You have 5 years of experience in the Insurance or Financial Services industry, including five years of people leadership experience.


• You have a post-secondary degree in Risk Management, Finance, Insurance, Legal or a related discipline.


• CIP, FCIP, or related designations are an asset


• You have an expert understanding of the insurance industry landscape, regulatory environment and competitive environment.


• Having the Chartered Professional Accountant (CPA), Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) designation is an asset.

What you need to know:

• You will travel occasionally.


• As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.


• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

Salary information ​

Expected salary/hourly range $110,000 to $130,000

Salary placement ​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

Incentive/Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.