Assistant Director, Cx & Wavespace Innovation

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We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
The opportunity
As an Assistant Director, you will play a pivotal role in Canada’s EY wavespace and CX team, working with some of our most forward-thinking clients as they navigate complex business challenges and opportunities. You will work at the forefront of their transformation and AI agendas, helping to shape priorities and influence strategic direction.
Leveraging EY’s design thinking-based wavespace methodology, you will design and facilitate collaborative client sessions that foster alignment, generate innovative ideas, and enable informed strategic decision-making. You will play a key role in high-impact client projects and initiatives, bringing together diverse stakeholders to co-create solutions, shape innovation and transformation agendas, and deliver meaningful, actionable outcomes.
Through the global EY wavespace network, you will tap into leading practices, insights, and capabilities to deliver exceptional and differentiated client experiences. Learn more about EY wavespace here: EY wavespace
In addition, as part of our overarching CX strategy that includes a client listening program, you will have the opportunity to engage directly with senior executives, transforming their feedback into actionable insights that strengthen relationships and drive continuous improvement across client experiences.
This job posting relates to an existing vacancy within our organization.
Your Key Responsibilities
Lead end-to-end EY wavespace experiences, including:Driving discovery phases to ensure an in depth understanding of clients’ current situation and future vision through interviews and/or review of strategic plansDesigning, preparing and executing immersive innovation sessions where you will:Partner with clients to co-design the approach for the sessionIdentify and bring forward internal and/or external thought leaders, case studies and examples to inspire new perspectivesSynthesize and bring forward relevant insights from client discovery phaseFacilitate design-thinking based ideation and prioritization sessions to draw out innovative, value-generating opportunitiesBuild alignment across stakeholders to develop clear, actionable strategic roadmaps and plansLeverage your creative ingenuity and our digital collaboration technologies to create exceptional and unique immersive experiences with our clientsCollaborating with EY account teams to debrief insights from EY wavespace engagements and client experience activities, helping to identify opportunities for continued value creationSupport and advance our client experience approach, including:Meeting with clients from across industries to capture and synthesize their feedback on their experiences with EYAssist in transforming perspectives into actionable insights and recommendations that strengthen relationships, enhance future engagements, and support opportunity development
Skills And Attributes For Success
Strong executive presence, with the confidence to engage and present at all levelsExcellent communication skills (oral and written), with the ability to deliver clear, concise, and impactful messagesProven ability to build trusted relationships and collaborate effectively across teams and stakeholdersStrong organizational and project management skills, with the ability to manage multiple priorities and deliver high-quality outcomesDemonstrated critical thinking and problem-solving skills, with the ability to translate complex challenges into practical, actionable solutionsHigh emotional intelligence, cultural awareness, and ability to quickly establish credibility with clients and teamsCuriosity and adaptability, with comfort in navigating ambiguity and continuously learningStrong understanding of digital trends and disruptions shaping client business landscapesCommitment to delivering exceptional client experiences and coaching high-performing teams
To qualify for the role, you should have:
5-7 years of management consulting or equivalent business transformation or corporate strategy experienceDemonstrated project management skillsExpertise in design thinking tools and methodsThis role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role
Ideally, you’ll also have
Interest and comfort in leveraging AI tools to support ideation, research and session deliveryMBA or equivalent Master’s degree
What We Offer You
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
Support and coaching from some of the most engaging colleagues in the industryLearning opportunities to develop new skills and progress your careerThe freedom and flexibility to handle your role in a way that’s right for you
Are you ready to shape your future with confidence? Apply today.
To help create the best experience during the recruitment process, please describe any accommodations you may need.
Inclusiveness at EY
Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.
Learn about our commitment to Inclusiveness at
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
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