customer service representative.

Are you looking to evolve in a versatile role combining customer experience, commercial support, process improvement, and hands-on expertise in the automotive sector? A industry-leading company is currently hiring a permanent Customer Service Representative to join its team based in Laval.

You won't just be sitting behind a computer: you will be encouraged to engage on the floor, collaborate with the warehouse, understand the products, and actively contribute to offering high-value service. This is the ideal Customer Service Representative role in Laval for a dynamic individual who likes taking initiative, building long-term relationships, and committing to an organization that offers high job stability (recruiting due to a retirement).

Advantages
Competitive fixed rate of $28.00 / hour.

Flexible full-time schedule (37.5 hours or 40 hours per week).

3 weeks of vacation upon hire + paid personal leave days.

Comprehensive group insurance plan (supplemental health, dental, life, disability).

Employee Assistance Program (EAP) and telemedicine access.

Exceptional employee discounts on all automotive parts.

On-site tire change service and free charging stations for electric vehicles.

Friendly workplace environment in Laval: monthly social events, casual dress code, free or discounted food.

Responsibilities
Exceptional Customer Experience: Proactively answer incoming calls and emails, enter orders, and ensure accurate tracking of deliveries and customer requests.

Client Partnership: Guide clients in using web tools and parts lookup platforms to increase their independence.

Commercial Support: Present new products, arrivals, and promotions, collaborate with the sales team, and distribute promotional materials.

Market Monitoring & Digital Experience: Validate the quality of the online presence (pricing, images, product descriptions) and conduct competitor monitoring.

Operations Collaboration: Work closely with the warehouse team to optimize internal communication, solve operational issues, and participate in continuous improvement projects.

Expertise Building: Deepen your technical product knowledge to become a credible resource person.

Qualifications
Proven experience in customer service, inside sales, or commercial support.

Knowledge of or strong interest in the automotive sector (parts, accessories, basic mechanics — major asset).

Proficiency with IT tools (Excel, web navigation, and order management software).

Strong organizational skills, autonomy, proactivity, and teamwork.

Fluent communication skills in both French and English, spoken and written.

Justification for English Language Requirement (Bill 96):
Proficiency in the English language for this Customer Service Representative position is required in order to manage regular written and verbal communications with commercial clients and team members located outside Quebec (specifically in Western Canada and Nova Scotia).

Summary
How to Apply:
Does this opportunity in Laval match your professional goals? Send your resume directly to Elisabeth Parent by email at: View email address on randstad.com.

Referral Program:
Do you know someone who would be a great fit for this position? Refer them to us! A rewarding referral bonus is offered for any recommended candidate who leads to a successful hire.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process. show more