Warehouse Operations Team Lead

Position:  Warehouse Operations Lead  

Reports to:  Warehouse Operations Manager

Role

As a Warehouse Operations lead, you help improve team performance by keeping daily work organized, priorities clear, and product flow moving efficiently. You take ownership of a designated product department while supporting team members to complete tasks accurately, consistently, and on time. Through clear communication, hands-on support, and proactive problem-solving, you help remove barriers, reduce errors, and improve overall department productivity. You set a positive example on the floor and help create a focused, accountable team environment that supports warehouse goals, store readiness, and overall business results.

Responsibilities

• Support the team in achieving daily department targets by organizing work, clarifying priorities, and helping maintain steady product flow.
• Model and reinforce standard operating procedures to improve consistency, accuracy, and accountability across the department.
• Guide team members in unboxing, organizing, counting, and receiving merchandise efficiently while maintaining high accuracy standards.
• Support the team in stickering, sorting, and preparing merchandise to meet quality, accuracy, and presentation expectations.
• Help ensure merchandise is distributed to the correct store locations and final warehouse destinations while reducing errors, rework, and missed priorities.
• Maintain and encourage clean, organized work areas that support team productivity, safety, and efficient workflow.
• Identify workflow gaps, communicate improvement opportunities, and help implement practical changes that strengthen department performance.
• Partner with the Warehouse Supervisors on inbound/outbound inventory planning to help the team understand priorities, timelines, and expected outcomes.
• Promote consistent LWW procedures, guidelines, and policies to support a reliable, productive, and accountable team environment.

Skills

• Strong critical thinking skills with the ability to identify barriers, support solutions, and improve team workflow.
• Self-motivated with an ownership mentality and the ability to influence positive team performance through a results-focused approach.
• Strong interpersonal and communication skills with the ability to clarify expectations, share priorities, and support team alignment.
• Ability to collaborate peer-to-peer, encourage team participation, and contribute to a positive, productive work environment.
• Strong time management and organizational skills with the ability to help the team stay focused, prioritize work, and meet deadlines.
• High attention to detail with a focus on improving team accuracy, work quality, and consistency.

Qualifications

• Min 2 years experience in a related warehouse position
• Knowledge of Warehouse Management Systems and Engineered Labour Standards an asset
• Ability to speak to large teams, communicate information and listen effectively
• Excellent leadership, communication, and interpersonal skills.
• Positive attitude and be a cheerleader for the team
• Experience creating and maintaining a Safety-first culture
• Experience and willingness to mentor and coach others
• Analytical and troubleshooting skills to resolve complex problems; creative problem-solving