IT Operations Analyst

JOB DESCRIPTION

As an IT Operations Analyst, you will play a critical role in maintaining the availability, stability, security, and data integrity of technology services across J.D. Irving, Limited. Working within our 24/7 IT Operations Centre (ITOC), you will monitor enterprise systems, coordinate incident response activities, support service restoration efforts, and help protect the organization from cybersecurity threats.

This role provides exposure to a wide range of enterprise technologies, business applications, infrastructure platforms, and security operations. You will work closely with specialized support teams across the organization while developing expertise in monitoring, incident management, operational communications, and enterprise IT operations.

If you enjoy troubleshooting, coordinating responses to complex issues, working in a fast-paced environment, and being part of a team that keeps critical business services running, this role offers an excellent foundation for career growth in IT operations, infrastructure, cybersecurity, and service management.

Salary Range: $47,000 - $65,500 annually. This position is eligible for shift premiums and overtime.

RESPONSIBILITIES

• Monitor the health, availability, performance, and data integrity of enterprise systems using industry-leading monitoring and analytics tools.
• Identify, investigate, and respond to events that may impact business services.
• Coordinate major incident response activities by engaging appropriate technical teams and facilitating service restoration efforts.
• Escalate and coordinate resources required to resolve high-priority incidents and minimize business impact.
• Provide timely, accurate, and professional communications to stakeholders during service disruptions and major incidents.
• Monitor for cybersecurity threats and coordinate response activities with security and technical support teams.
• Perform operational tasks and preventative maintenance activities that contribute to ongoing service stability.
• Support the continuous improvement of monitoring, incident response, operational processes, and documentation.
• Create, maintain, and improve standard operating procedures, knowledge articles, and operational documentation.
• Provide after-hours Service Desk support, including phone-based troubleshooting and end-user assistance when required.
• Participate in a rotating 12 hour shift schedule to support 24/7 operational coverage.

QUALIFICATIONS

• Post-secondary degree or diploma in Computer Science, Cybersecurity, Information Technology, or a related field.
• One or more years of experience providing technical support, IT operations support, service desk support, or infrastructure support.
• Solid understanding of networking fundamentals, system administration concepts, cybersecurity best practices, and incident management principles.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to remain calm and effective during high-pressure situations and critical incidents.
• Strong organizational skills with the ability to prioritize multiple competing demands.
• Demonstrated ownership, accountability, and continuous improvement mindset.
• Experience creating and maintaining technical documentation, procedures, and operational reports.
• Ability to work independently and collaboratively within a team environment.
• Eligible to obtain Reliability Government Security Clearance and Controlled Goods approval.

Preferred Qualifications

• ServiceNow
• Splunk
• ManageEngine OpManager
• Cisco Meraki
• VMware
• Microsoft Intune
• Microsoft SCCM
• Dell EMC Avamar
• Dell EMC Networker
• Unix/Linux platforms
• Microsoft 365 and Office applications
• CompTIA Security+
• CompTIA Network+
• CompTIA A+
• Microsoft Certifications
• Cisco Certifications
• Other industry-recognized infrastructure, operations, or cybersecurity certifications

ABOUT US

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

ABOUT THE TEAM

The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values - some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.

With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer the opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and "getting it done"!

We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar!