IAM Business Analyst

  OVERVIEW

This role supports a multi-year enterprise initiative to centralize user provisioning across all applications. Currently, application access provisioning is decentralized and managed inconsistently across business units, creating operational risk and lack of standardization. The objective is to transition ownership and control into a centralized Identity and Access Management (IAM) function, ensuring consistent governance, access controls, and regulatory compliance.

This Business Analyst will play a key role in onboarding applications into the centralized provisioning framework by partnering with application owners, business units, and provisioning teams. This role does not perform provisioning directly but is responsible for coordinating onboarding, documenting requirements, and supporting governance and standardization efforts across the enterprise.

12 months contract (potential to extend)

$33.50 / hour CAD (T4)

$38.00 / hour CAD (IC)

RESPONSIBILITIES

Application Onboarding and Provisioning Consolidation

• 
  

  Partner with application owners and business stakeholders to onboard applications into the centralized IAM provisioning framework



• 
  

  Coordinate with provisioning and IAM teams to transition access management responsibilities



• 
  

  Support onboarding of approximately 9–10 applications concurrently



• 
  

  Help standardize provisioning processes and workflows across the enterprise

Business Analysis and Documentation

• 
  

  Gather and document business and functional requirements



• 
  

  Conduct current-state and future-state process analysis



• 
  

  Create detailed process documentation, access control documentation, and standard operating procedures (SOPs), which may be extensive



• 
  

  Document provisioning requirements and onboarding workflows



• 
  

  Support User Acceptance Testing (UAT), including coordination and validation



• 
  

  Submit change requests and support implementation activities

Governance, Controls, and Compliance Support

• 
  

  Help establish enterprise standards for application access governance and provisioning



• 
  

  Support Access Control List (ACL) reviews using Excel and IAM tools



• 
  

  Ensure applications align with IAM governance and control requirements



• 
  

  Strengthen internal access control frameworks and provisioning standards

Stakeholder Engagement and Communication

• 
  

  Partner with application owners, business users, IAM teams, provisioning teams, and executive stakeholders across the organization



• 
  

  Drive adoption of centralized provisioning processes and manage stakeholder alignment



• 
  

  Communicate project objectives, timelines, and onboarding requirements to stakeholders



• 
  

  Manage stakeholder expectations and address resistance to process changes



• 
  

  Provide regular status updates to leadership, including weekly reporting and enterprise-wide communications



• 
  

  Coordinate meetings and maintain ongoing engagement with technical and business stakeholders

Tools and Systems

• 
  

  Work with IAM platforms such as SailPoint



• 
  

  Use workflow and automation tools such as ServiceNow and Microsoft Power Apps



• 
  

  Utilize Excel and Microsoft enterprise tools for tracking, reporting, and access control reviews

QUALIFICATIONS

Required Experience and Knowledge

• 
  

  Experience working in Identity and Access Management (IAM), user provisioning, or identity governance environments



• 
  

  Experience as a Business Analyst supporting IAM, access management, or security-related initiatives



• 
  

  Strong understanding of the user provisioning lifecycle, access governance, and application onboarding processes



• 
  

  Experience gathering requirements, documenting processes, and supporting system or operational implementations



• 
  

  Experience supporting access controls, audit requirements, or governance initiatives

Preferred Experience

• 
  

  Experience onboarding applications into IAM platforms such as SailPoint or similar identity governance tools



• 
  

  Previous experience in provisioning, access administration, or IAM operations



• 
  

  Experience working in enterprise-scale environments



• 
  

  Experience working in regulated industries such as banking or financial services

Technical Skills

• 
  

  Experience using IAM platforms, identity governance tools, or provisioning systems



• 
  

  Strong Excel skills for access reviews, tracking, and reporting



• 
  

  Experience with workflow tools such as ServiceNow or similar platforms



• 
  

  Experience supporting UAT, change management, and system implementation activities

Business Analysis and Professional Skills

• 
  

  Strong requirements gathering, process mapping, and documentation skills



• 
  

  Ability to create detailed SOPs and technical documentation



• 
  

  Strong stakeholder management skills, with experience working across business and technical teams



• 
  

  Excellent verbal and written communication skills



• 
  

  Ability to influence stakeholders and drive alignment across teams



• 
  

  Highly organized, adaptable, and able to manage multiple priorities simultaneously

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.