Pharmacy Assistant, Central On-Call

Position Summary

At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way.

Reporting to the Regional Director, British Columbia, the Pharmacy Assistant, Central On-Call will primarily provide On-Call support for emergency calls placed by our Long-Term Care nursing home customers throughout British Columbia. This position will be located out of our fulfilment center at 8525 Commerce Court, Burnaby (a 3-minute walk from the Production Way Skytrain). This position will also support the local pharmacy by providing Operational Support in the dispensary. The shifts for this position are Thursday to Monday from 4pm to 12am answering the On-Call phone as well as providing in-pharmacy support during business hours. Scheduled workdays and hours are subject to change based on operational needs.

Why you should join CareRx  

Collaborative Team : Work with colleagues who share a passion for shaping the future of senior care.

Make a Real Impact : Feel fulfilled knowing your work directly benefits others within the communities we serve.

Flexible Benefits : For eligible roles, enjoy flexible medical and dental coverage that fits your needs.

Defined Work Schedule : Offers a healthy work-life balance with predictable hours.

Focus on Care : Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.

Supportive Culture : Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.

Stability and Growth : Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.

Appreciation in Action : We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.

Celebrations and Community : From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together.

Key Responsibilities

• Participating in phone support for nursing customers, support emergency requests / questions including computer entry, triage of new orders, clinical question management and supporting with logistical coordination questions

Data Entry Support

• Create new resident profiles


• Complete batch and routine billing activities


• Complete new prescription and changes to medication entry


• Complete continuation of therapy prescription entry

Pharmacy Site Support

• On site requirement – be onsite on weekends and / or as required at the Burnaby location (8525 Commerce Court) to complete non-regulated pharmacy activities.


• Support with other activities as designated.

Project Support

• Support with pharmacy specific and regional projects in a non-regulated capacity.


• Activities include data entry, updating files, pharmacy management software data quality or support for data entry process changes requiring updates to resident profiles.

BEHAVIORAL COMPETENCIES

• Must be detail-oriented, self-motivated and organized


• Demonstrates time management, organizational skills, high degree of accuracy and thoroughness


• Ability to work in a team as well as independently with minimal supervision


• Excellent interpersonal and written communication skills and be able to interact with persons of varying professional expertise in a professional manner


• Ability to prioritize workload and possess excellent time management skills


• Excellent ability to make strategic decisions in compliance with organizational goals


• Ability to lead, take charge, offer opinions and direction


• Ability to maintain candor and professionalism during conflict resolution

Qualifications/Requirements

• Minimum 1 year of pharmacy experience preferred


• Experience in a Long-Term Care pharmacy environment is preferred.


• Experience with Kroll is a requirement. Experience with Kroll LTC modules is an asset.


• Experience with eMAR is an asset.


• Experience troubleshooting basic prescription and delivery questions an asset.


• Patient care and member service skills are required.

Compensation Range:  $21-25/hour.   Actual pay rate will be based on the individual candidate’s credentials and experience.

Location:   This is an on-site role located at 8525 Commerce Court, Burnaby. The shifts for this position are Thursday to Monday from 4pm to 12am

Opportunity:   This is a current existing position. 

AI Disclosure:   CareRx does not use AI to screen candidates

Application Process

CareRx is committed to employment equity and a diverse, inclusive workplace where everyone can thrive. We welcome applicants of all abilities and will provide accommodations upon request throughout the selection process.

All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted.