Hotel Operations Manager

Job Type

Full-time

We’re looking for a hands-on, people-focused Hotel Operations Manager to help lead the day-to-day operations of the property. This role serves as a key partner to the General Manager and is responsible for ensuring seamless execution across departments, delivering exceptional guest experiences, and supporting team performance.

This is an ideal opportunity for someone ready to step into a broader leadership role—combining operational oversight, team leadership, and business accountability.

Key Responsibilities

• Partner with the General Manager to oversee daily hotel operations, including Front Office, Housekeeping, and other guest-facing areas
• Lead, coach, and support department managers and hourly team members to drive performance and engagement
• Ensure a consistently high level of guest experience and service standards
• Monitor and manage key operational metrics, including labor, productivity, and guest satisfaction scores
• Support scheduling, staffing plans, and day-to-day operational needs across departments
• Step in as manager-on-duty as needed, handling escalations and ensuring smooth operations
• Assist with budgeting, forecasting, and cost control initiatives
• Drive operational consistency, process improvement, and accountability across teams
• Support hiring, onboarding, and training efforts to build a strong, high-performing team

What We’re Looking For

• 3–6+ years of hotel or hospitality operations experience
• Prior leadership experience (Supervisor, Manager, or Assistant Manager level)
• Experience overseeing multiple departments (Front Desk, Housekeeping, or F&B preferred)
• Familiarity with hotel systems (PMS, scheduling tools, etc.)
• Strong problem-solving and decision-making skills
• A strong operator who thrives in a fast-paced hospitality environment
• A hands-on leader who leads by example and builds trust with teams
• Highly organized with the ability to balance multiple priorities
• Comfortable managing both people and processes
• A clear communicator who can work across departments effectively
• Passionate about delivering great guest experiences
• Bachelor’s degree preferred; equivalent work experience considered.

Physical Requirements

• Ability to stand and work on feet for extended periods.
• Ability to lift and carry up to 40 lbs.
• Flexibility to work varied shifts, including nights, weekends, and holidays.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

Salary Description

$60,000-$65,000 CAD annually