Guest Services Guide

Job Responsibility:

Are you ready to join the adventure?! We're seeking talented individuals with a passion for excellence in guest services. Lüft is a multi-faceted space where guests can check-in, connect with friends or grab a bite while lounging in the comfort of our beautifully designed lobby.

** We are actively recruiting for 6 positions, 2 of which will be dedicated overnight Gust Service Guides who will be eligible for a shift premium **

Your role is to act as a guide through the Lüft experience ensuring each guest receives quality service and dedication while assisting them through menu selection, beverage choices, and hotel room self-check-in.

Lüft and VRGE Revelstoke employees are able to create a memorable and lasting impression whereby every guest is greeted and addressed with the utmost energy and friendly demeanor, provides detailed direction and assistance, and ensures fast and efficient service. At VRGE Revelstoke, we “think like a guest, and act like an owner”. We are looking for team members who try to make every stay an unforgettable experience for our guests.

The F&B/Guest Services Guide role may be for you if:

You enjoy talking with guests and helping people. You are friendly, patient, and calm under pressure. You love taking on challenges and finding solutions. You love making someone's day special by helping them find the perfect meal or drink through insightful recommendations. You communicate clearly, speak well, and can talk easily with anyone. If this sounds like you, we can't wait for you to join our team!

F&B/Guest Services Guide Key Roles:

• Be enthusiastic, professional, and hospitable
• Ensure every guest leaves happy and satisfied by providing a hospitable guest experience
• Provide the suggestions/recommendations for food and beverages based on their wants or needs
• Has extensive knowledge on menu and ingredient nutritional qualities
• Executes menu items by managing food and beverage quality, portion control and presentation through 100% recipe adherence
• Possess a sincere attitude to be of service to others with a desire to succeed
• Answering phone calls and processing check in and check out according to VRGE Revelstoke procedures
• Being knowledgeable of all hotel facilities and services
• Provide correct and compelling tourist and destination information to guests and owners
• Operational standards adherence for execution, organization, and cleanliness
• Graciously handling all guest concerns in a timely manner, alerting the Manager and involving them when necessary
• Other relevant and related duties as assigned

Competencies:

• Collaborative : Focused on success of the team not the individual
• Passionate : Provides exemplary guest service and aims to builds relationships
• Knowledgeable : Provides clarity to guests about accommodations or food and beverage inquiries with the ability to make intuitive suggestions based on guest preferences
• Entrepreneurial : Demonstrating personal initiative, unwavering determination, and proactive measures to achieve the utmost guest satisfaction, all while advancing VRGE Revelstoke's business objectives.
• Organized : Can effectively move between tasks and prioritize appropriately between execution, operational tasks, and cleanliness

Job Requirements:

• Ability to prioritize and stay organized in a high-paced environment
• Fluency in English both written and verbal
• Confident in striking up conversation and connecting with guests in a positive and upbeat manner
• Required certifications to responsibly serve alcohol
• Ability to work flexible hours including mornings, days, evenings, nights, weekends, and holidays
• Must be able to carry and lift items weighing 40lbs, must be able to stoop and bend
• Accurate cash handling
• Must be able to stand and move for extended periods of time to continuously perform essential job functions
• Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill the requirements of the role

What you can expect:

• A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work
• A growing company with opportunities for advancement, relocation, and development
• A robust benefits package, for qualifying employees, that includes dental and medical coverage
• Annual, corporate wide, salary and wage reviews
• Enrollment in the employee discounted rates program for use at any of the Bellstar Hotels & Resorts managed properties

#VRGERevy

Job Types: Full-time, Seasonal

Pay: From $18.75 per hour

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• Paid time off
• Store discount
• Vision care

Schedule:

• Every Weekend
• Holidays
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Revelstoke, BC V0E 2S0: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work Location: In person