Head Server

Are you someone who...

• Is passionate about providing an outstanding dining experience to a group of wonderful retired residents who love to Stay Active, Be Social and Eat Well?
• Is a supervisor who has a service first mindset, and take pride in your work?
• Is an accomplished food and beverage server that is interested in sharing best practices and helping the team grow?
• Is open to new ideas, doesn't take critical feedback personally, and can keep a positive outlook every day?

What are you waiting for?  Apply now to join an outstanding service team as a Head Server at The Berkeley!

More about our Head Server:

You are a working supervisor, leading by example to deliver an outstanding dining experience. Offering exceptional service and support, with an empathetic and respectful approach, and a customer-focused mindset.

Providing oversight of all team members in the dining room, you are managing the day to day operations by ensuring appropriate supply levels, collaborating with the Head Chef and line cooks to understand menu options and ensure communication of dietary requirements.

More about what you'll be doing:

• Participate in Hiring and managing performance of team members, including annual performance evaluations in collaboration with the General Manager.
• Complete new hire onboarding and provide ongoing training to team members.
• Direct and guide team members on the correct serving techniques.
• Plan and manage shift schedules to ensure efficient and productive service for all meals.
• Maintain knowledge of and act in accordance with Company Standards, Conduct and Expectations.
• Promote a positive team spirit within the Dining Room.
• Serve meals in a courteous and efficient manner, providing exemplary customer service.
• Maintain knowledge of the menu, dietary restrictions, and available items.
• Strictly adhere to food and safety standards.
• Follow correct serving techniques for all types of food and beverage on the menu.
• Ensure serving areas, dining room, dishes, floors, etc. are cleaned and set to specific standards.
• Communicate with residents, taking feedback and ensuring concerns are handled in a timely and efficient manner

Minimum Requirements You'll Need:

• Minimum two (2) years supervising food service teams.
• Previous serving experience in a similar setting.
• Strong interpersonal, communication, and listening skills.
• Able to work in a fast-paced environment and to manage when times are slow.
• Empathy for, and an understanding of older adults, aging in place and cognitive impairment.
• Positive attitude and the ability to build relationships.
• Patient and friendly with demonstrated experience in problem solving.
• Ability to work a variety of shifts: days, evenings, weekends, and holidays.