IT Support Specialist

Halifax Public Libraries invites INTERNAL and EXTERNAL applications for the full-time, permanent position of IT Support Specialist within the Information Technology Department located at Halifax North Memorial Public Library .

This is a unionized position. Preference will be given to internal NSUPE Local 14 employees.

Halifax Public Libraries is an inclusive employer committed to employment equity and building a diverse workforce. We encourage all qualified persons to apply and self-identify. We will accommodate applicants’ needs under the Nova Scotia Human Rights Act throughout all stages of the recruitment and selection process. If you require accommodation, we will confidentially address your needs. 

ABOUT THE DEPARTMENT

The Information Technology Department works closely with library branches and departments to provide relevant, reliable and timely service. We support access to the library collection through the Integrated Library System, and provide public and staff access to PCs, laptops, iMacs, iPads, WiFi, printing, and gaming. We support productivity software, educational and entertainment applications.

KEY RESPONSIBILITES

As an IT Support Specialist , at Halifax Public Libraries, you will:

• Manage Microsoft 365 ecosystem and ensure all mobile and desktop devices are secure and optimized through MDM solutions.
• Provide support for Windows and macOS devices.
• Handle the day-to-day management of the Microsoft 365 tenant.
• Manage user accounts
• Create and oversee Exchange online mailboxes
• Configure permissions for Teams and SharePoint
• Manage Windows, MacOS, iPadOS, iOS and Android using Intune.
• Manage Apple ecosystem using Apple Business Manager.
• Deploy software applications.
• Diagnose and manage variety of devices using troubleshooting tools and techniques.
• Provide network support.
• Research, evaluate and implement technology, process improvements and IT solutions.
• Provide on-site support, installation and maintenance at any of the Halifax Libraries branches or community sites.
• Perform routine maintenance including patches and backups.
• Support and maintain Linux and Windows based servers.
• Participate or lead special projects, as assigned.
• Manage multiple priorities at one time.
• Assume responsibility for the department and will be on call on a rotational basis.
• Serve as a technical resource for projects, committees and internal teams.

DO YOU HAVE WHAT IT TAKES? 

Education and Experience

• Bachelor’s Degree in Information Technology, Computer Science, or other another equivalent degree and three (3) years of related experience.

(OR)

• Two (2) years of Post-Secondary and four (4) years of related experience.

Requirements

• Valid driver’s license and acceptable driver’s abstract.
• Experience in the management of the Microsoft 365 tenant, and a solid understanding of Entra (Azure AD).
• Hands on experience with Mobile Device Management, Microsoft Intune, and Apple Business Manager.
• Demonstrated ability to provide technical support for Windows 10/11 and macOS software and hardware.

Assets

• Experience working in an IT help-desk environment serving multiple locations.
• Samsung Knox Admin Portal and remote software deployment.
• Familiarity with Integrated Library System (ILS).

PHYSICAL & SENSORY DEMANDS

Physical Effort

• Lifting and moving of heavy weight or awkward objects
• Frequent manual dexterity required for use of basic office and technology equipment (i.e. computers)
• Frequent bending, twisting, kneeling, crouching and reaching

Sensory Attention

• Focus and attention to details (e.g. computer use, reading or inputting data, report writing, reading)
• Considerable computer use more than 50% of the time

Mental Pressures

• Handling upset customers and customers who present behavioural challenges
• Focus and attention to details (e.g. learning new technology skills, resolving staff IT issues)
• Deals with emergency situations

TRAVEL

The job will require occasional travel between our various library branches and community sites within the Halifax Regional Municipality. Access to reliable transportation is necessary.