Head of Operations

Company Description

Hydreight Technologies Inc. (TSXV: NURS, OTCQB: HYDTF) is a leading health technology company building the largest mobile clinic network across the United States, currently serving patients in over 650 and growing cities. Through a fully integrated, end-to-end platform, Hydreight enables licensed healthcare professionals—including nurses, nurse practitioners, and med spa providers—to deliver care directly to patients in homes, offices, and hotels.Hydreight’s platform supports the full lifecycle of direct-to-consumer (D2C) healthcare delivery, including patient intake, clinical documentation, compliance, inventory management, payments, and analytics. The company also operates a nationwide 503B pharmacy network serving all 50 states. Revenue is generated through SaaS subscriptions, product margins, service fees, and enterprise white-label partnerships.

Role Description

Hydreight is seeking a full-time, on-site Operations Manager based in Vancouver, BC to oversee and scale day-to-day operational execution across its D2C and enterprise health platform.This role is responsible for owning core operational workflows spanning onboarding, fulfillment, clinical operations coordination, pharmacy operations, and cross-functional execution. 

The Operations Manager will partner closely with Medical, Pharmacy, Product, Customer Support, and Enterprise teams to ensure operational efficiency, regulatory alignment, and a high-quality client and patient experience.

This role is ideal for an operator with experience in health tech, telehealth, or D2C platforms who thrives in fast-growing environments and enjoys building structure, processes, and accountability.

Key Responsibilities

Operational Execution & Scale

• Own and manage end-to-end operational workflows across onboarding, ordering, fulfillment, and ongoing account support
• Ensure smooth coordination between clinical teams, pharmacy partners, enterprise clients, and internal stakeholders
• Identify operational bottlenecks and design scalable processes to support rapid platform growth
• Develop and maintain SOPs, playbooks, and operational documentation

Cross-Functional Leadership

• Act as a central point of coordination across Medical Operations, Pharmacy, Product, Engineering, and Customer Support
• Translate business and clinical requirements into clear operational processes
• Partner with Product and Engineering to provide operational feedback that informs roadmap priorities

Performance & Optimization

• Define and track operational KPIs related to onboarding timelines, order accuracy, fulfillment SLAs, and client satisfaction
• Analyze data to drive continuous improvement and operational efficiency
• Proactively identify risks, compliance considerations, and operational gaps

Client & Partner Experience

• Support enterprise clients through onboarding, launch, and scale from an operational perspective
• Serve as an escalation point for complex operational issues
• Ensure a consistent, high-quality experience for providers and partners on the platform

Qualifications & Experience

• 3–5+ years of experience in operations, program management, or operational leadership within SaaS, health tech, or D2C platforms
• Strong understanding of regulated environments (healthcare, pharmacy, telehealth, or fintech preferred)
• Proven experience building and scaling operational processes in high-growth companies
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication and stakeholder management skills
• Highly organized, detail-oriented, and comfortable managing multiple priorities
• Experience working cross-functionally with technical, clinical, and business teams
• Bachelor’s degree in Business, Operations, Healthcare Administration, or a related field preferred

What Success Looks Like in This Role

• Operational workflows are clearly defined, scalable, and consistently executed
• Enterprise and D2C partners experience smooth onboarding and reliable fulfillment
• Internal teams operate with clarity, accountability, and strong cross-functional alignment
• Key operational metrics improve quarter over quarter
• The platform scales without sacrificing quality, compliance, or customer satisfaction

What Hydreight Offers

• Competitive compensation and growth opportunities
• A high-impact leadership role within a rapidly scaling health tech company
• Exposure to enterprise healthcare, D2C platforms, and regulated operations
• Supportive, collaborative team environment
• Opportunity to help shape the future of decentralized healthcare delivery

Equal Opportunity Statement

Hydreight is an equal opportunity employer. We are committed to building an inclusive, diverse, and supportive workplace and welcome applicants from all backgrounds.