Director, Infrastructure Operations

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at .

The Opportunity:

We’re looking to fill an opening for a Director, Infrastructure Operations to join our IT team.

Reporting to the VP, Technology Operations & Support, the Director, Infrastructure Operations is accountable for the end to end operational health, scalability, reliability, and cost efficiency of all on premises and cloud environments. This role provides leadership across infrastructure engineering, cloud platforms, system and application administration, database services, networking, and operational security execution.

This leader works in close partnership with peer leaders across Security, Desktop and Application Management, and Change and Incident Management. The Security function defines security strategy, standards, and governance, while this role is accountable for implementing, operating, and sustaining those controls within infrastructure and platform environments.

The Director is responsible for building and leading a department capable of supporting business as usual operations, deployments around the clock, and providing technical resources for project delivery, ensuring platforms remain stable, secure, scalable, and cost effective while enabling ongoing change.

Who you are:

• Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
• Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members

What your day looks like:

• Responsible for the day to day operations of all on premises and cloud infrastructure environments, including compute, storage, networking, databases, middleware, and core platforms
• Provides leadership and direction to managers and senior technical leads responsible for infrastructure engineering, cloud operations, system administration, application administration, DBAs, networking, and operational security
• Accountable for operational execution of security controls, ensuring platforms align with security standards, policies, and architectural direction defined by the Security team
• Partners with Desktop and Application Management leaders to ensure infrastructure and platforms effectively support end user and application requirements
• Partners with Change and Incident Management teams to ensure deployments are controlled, risks are understood, and incidents are resolved effectively
• Designs, implements and oversees an operational support model that leverages a third party provider for off hours monitoring, ticket triage, and emergency support, while retaining accountability for escalation models, hand offs, and overall operational effectiveness.
• Ensures availability of technical resources for project delivery, balancing BAU operational demands with project commitments and timelines
• Owns platform availability, performance, capacity, resilience, and recoverability, including high availability and disaster recovery capabilities
• Oversees deployment, configuration, patching, lifecycle management, and decommissioning of infrastructure and platform services
• Ensures effective monitoring, alerting, logging, and operational response, driving continuous improvement in reliability and operational maturity
• Leads resource planning and workforce management, including skills development, succession planning, and capacity alignment to demand
• Owns cloud and infrastructure cost management, including forecasting, optimization, vendor management, and financial accountability
• Establishes and enforces operational standards, runbooks, automation, and best practices across infrastructure and platform services
• Provides clear direction, prioritization, and accountability to managers and teams delivering operational and project outcomes
• Acts as an escalation point for significant operational issues, ensuring timely resolution and clear communication to stakeholders
• Supports audits, risk assessments, and compliance activities related to infrastructure, operational controls, and security execution; facilitates development of relevant IT operational policies, standards and procedures

Your experience and skills:

• Bachelor’s degree in Information Systems, Computer Science, or equivalent practical experience
• 10+ years of progressive IT experience, with 5+ years in infrastructure or operations leadership roles managing managers or senior leads
• Proven experience operating hybrid environments, including on premises infrastructure and public cloud platforms (e.g., Azure and/or AWS)
• Strong background in infrastructure and platform operations, including compute, storage, networking, databases, and middleware
• Experience leading teams across systems administration, application administration, DBAs, networking, and operational security
• Demonstrated experience building and leading teams that support 24x7 operational environments and frequent deployment activity
• Strong understanding of incident, problem, and change management, and how they integrate with operational execution
• Experience executing security controls and operational safeguards in alignment with standards defined by a centralized Security function
• Proven ability to balance business as usual operations with project delivery, including shared resource planning and prioritization
• Strong experience with cloud cost management and optimization, including forecasting, vendor management, and financial accountability
• Experience developing managers and senior technical staff, building sustainable operational capability and depth
• Ability to collaborate effectively with peer leaders across Security, End User Computing, Applications, and Service Delivery
• Experience in regulated environments (financial services an asset)
• Strong communication skills, with the ability to engage technical teams, peer leaders, and senior executives
• Fluent communication skills in English are required and bilingual skills in French are an asset

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors .

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $155,000 - $165,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.