AI Enablement Specialist- Experienced Graduate

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. 

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

We are seeking AI Enablement Specialist – Experienced Graduate to join our Customer Experience team as part of the Graduate Program. In this role, you will support the Credit and Collections team and the operations and performance optimization of enterprise AI programs that directly enhance risk assessment and collections efficacy. You will collaborate with technology and business leaders to ensure reliable, scalable, and compliant AI operations that accelerate net bad debt reduction strategies and deliver measurable business value.

Key Responsibilities

• Contribute to the design and documentation of requirements used to train and evaluate AI/ML models.
• Support model performance analysis, identifying gaps and proposing improvements to enhance accuracy, fairness, and reliability.
• Assist in the retraining and continuous optimization of AI models, ensuring alignment with evolving data and use cases.
• Collaborate cross-functionally with data scientists, engineers, and domain experts to refine model outputs and ensure responsible AI practices.
• Collaborate with engineering teams to validate, test, and operationalize models in production environments.
• Support data-driven insights and analytics to guide project decisions, monitor progress milestones, and quantify the measurable business value of AI initiatives.
• Assist in maintaining operational processes, documentation, and KPIs for AI solutions.
• Contribute to the monitoring and reliability of new AI tools and solutions used in credit and collections.
• Collaborate with business and technology teams to support ongoing enhancements to AI workflows and data quality.
• Assist with change management, documentation, and user enablement to support adoption of AI tools 

Critical Qualifications

• Bachelor’s in Computer Science, Data Science, Artificial Intelligence, Engineering, or a related quantitative field .
• 1-3 years of experience in data analysis, technology, AI/ML, or related fields.
• Graduate experience with relevant coursework or hands-on experience in AI/ML, data modeling, or algorithm design
• Experience in building requirements for AI models, model performance and supporting retraining of these models.
• Understanding of AI/ML lifecycle management, including deployment, monitoring, operational adoption, drift detection, and model optimization. Strong problem-solving skills and attention to detail
• Ability to collaborate effectively within cross-functional teams in a complex and often ambiguous environment
• Demonstrated ability to translate AI capabilities into measurable business value
• Strong written and verbal communication skills, With eagerness to learn and adapt in a fast-paced, evolving environment.

Preferred Qualifications

• Experience in the consumer lending space with knowledge across the credit life cycle: originations, account management, collections early stage\late stage\recovery
• Interest in credit, risk, or collection processes (prior exposure is a plus).

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management
Job Status:  Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Ontario : Mississauga || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 07/10/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or  View email address on jobs.bce.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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